topic Re: London tube WiFi not working in Other Products and Services

London tube WiFi not working

Mikel — Wed, 15 Feb 2023 12:19:17 GMT

When I try to use Virgin Media WiFi, I try to register as an O2 user with my O2 number. It says I will receive a text, but I never do.

When I try to connect to WiFi Extra, it only works about half the time (notably it doesn't work at Euston station).

Customer service told me I had to register with O2 WiFi first. But Virgin Media used to work and I've never connected to O2 WiFi as far as I can remember. I also tried going to several places that the O2 WiFi map (Fuller's, Costa, M&S), but none of them had an O2 WiFi SSID.

I've heard there's a bit somewhere on my account or SIM that might need changing?

Please help.

Re: London tube WiFi not working

madasaf1sh — Wed, 15 Feb 2023 12:39:10 GMT

@Mikel

I wouldnt bother with the TFL Wifi on the underground, there are mumblings it is going to shutdown, as it isn't even maintained really by Virgin Media Business, as 4G is coming to the Tube.

Have a look at this page here it has about all your can try https://www.o2.co.uk/connectivity/wifi-london-underground

Re: London tube WiFi not working

CorrectHorseBat — Wed, 15 Feb 2023 15:50:48 GMT

It has been broken for ages, the forum staff can help you fix it temporarily, I suggest you tag one of them. It doesn't last long though before it breaks I am afraid.

Re: London tube WiFi not working

Mikel — Wed, 15 Feb 2023 17:28:29 GMT

@O2Emma are you able to help fix my Virgin Media WiFi?

Thanks!

Re: London tube WiFi not working

O2Emma — Wed, 15 Feb 2023 17:45:15 GMT

Hi @Mikel I can have a look into it for you I will send you a private message.

Re: London tube WiFi not working

Mikel — Fri, 17 Feb 2023 11:28:55 GMT

Long term, yeah, I'm looking forward to mobile service in the tube. But it's not going to be everywhere until the end of next year, and I would still like something until then.

Re: London tube WiFi not working

Mikel — Fri, 17 Feb 2023 12:13:19 GMT

The O2 WiFi map is quite out of date. I tried several places. The only one that had O2 WiFi was Sainsbury's. Connecting there didn't seem to help.

If I choose one of the other carriers on the Virgin Media WiFi sign-in page, they all say you have to connect to their own WiFi network (Three WiFi, EE Auto, etc.). So I guess WiFi Extra is the only thing that works for O2 customers these days?

Does anybody know how to report problems with WiFi Extra?

Thanks

Re: London tube WiFi not working

markwan — Sun, 19 Mar 2023 10:32:10 GMT

I have been an O2 customer since 2007, and all my previous phones have been able to use O2 Wifi on London Underground. However my most recent device upgrade is not able to access that and I cannot self provision myself onto O2 Wifi. Can someone deregister my old device's MAC address and provision my new device for me? I've tried going down the support chats and web pages, but no joy. Perhaps @O2Emma or @O2Sarah can direct my question to someone?

Thanks in advance

Re: London tube WiFi not working

Enlli — Sun, 19 Mar 2023 11:14:20 GMT

Apparently there is a bug in Android 13 that prevents it connecting so people who upgrade suddenly find they can't connect

Re: London tube WiFi not working

O2Emma — Tue, 21 Mar 2023 16:32:58 GMT

Hi @markwan I will send you a private message to look into it for you.

Re: London tube WiFi not working

Ilitana — Fri, 18 Aug 2023 21:50:40 GMT

Same problem here, all my previous phones have been able to use O2 Wifi on London Underground. My brand new Pixel 7 is not able to access (I see a configuration popup with user, pwd, type of identification and so on). Can someone help / deregister my old device's MAC address and provision my new device for me too? Perhaps @O2Emma or @O2Sarah can direct my question to someone?

Thanks in advance

Re: London tube WiFi not working

madasaf1sh — Fri, 18 Aug 2023 21:59:22 GMT

@Ilitana

No one can help you on this forum, as it is a customer to customer community with no o2 support, as such Emma or Sarah will not be in touch

Once you're set up, you'll automatically connect whenever you enter a London Underground station with wi-fi. Make sure your wi-fi is switched on. Choose o2 Wifi Extra from the available networks. Once selected, change your EAP method from PEAP to SIM.

Other than that you will need to contact o2 on 202 from your phone or 0344 809 0202 from any other phone

Re: London tube WiFi not working

Ilitana — Sat, 19 Aug 2023 21:57:43 GMT

Thank you for your answer. I have also read other answers and I can confirm that the right procedure is

- register at the O2 Wifi - I am not sure if this helped but I did it in a McDonald's before going in the Tube;

- once in the Tube station, go in a spot with good signal (usually downstairs / near the trains) and try to connect to WifiExtra network;

- chose "SIM" in the menu that will appear everywhere this option is available (I remember 2 places so another one besides the one you mentioned, I can't reach again that screen to post a screenshot). All the other fields to compile (user, password...) will disappear and the "connect" option will become clickable;

- tap/click on "connect" and after 10 seconds of auto-setup made by the phone the wifi connection in the tube will be available. Problem solved!

No need to send sms or any other task to do.

Re: London tube WiFi not working

lja1993 — Tue, 15 Oct 2024 07:04:30 GMT

Hi i have an 02 sim and a pixel 7 and cannot connect to wifi extra cause it asks for identity and password???

Re: London tube WiFi not working

pgn — Tue, 15 Oct 2024 07:11:30 GMT

@lja1993 wrote:
Hi i have an 02 sim and a pixel 7 and cannot connect to wifi extra cause it asks for identity and password???

Advice varies, as per this response here for Pixel phnes:

https://community.o2.co.uk/t5/Other-Products-and-Services/London-tube-WiFi-not-working/m-p/1643912/highlight/true#M51900

Note the TfL upgrade of lines and stations for 5G is ongoing, removing the requirement to use O2 WiFi at all: https://tfl.gov.uk/campaign/station-wifi