topic Re: Number Transfer in Other Products and Services

Number Transfer

FrustratedD — Wed, 02 Nov 2022 17:20:54 GMT

I switched from Virgin Mobile to O2 receiving my new Sim on Tuesday 25 October 2022. I submitted the online application to transfer my number on Wednesday 26 October. Nothing having happened by Saturday 29 October I phoned O2 and was told the number transfer would go through on Monday 31 October. My old Virgin Media Sim “died” around noon on Monday 31 October but as at 1715 on Wednesday 2 November my number has not been transferred to my O2 Sim. A phone call to O2 on the evening of Tuesday 1 November was unproductive. Any hints on where I go from here.

David

Re: Number Transfer

NuttyS — Wed, 02 Nov 2022 17:57:43 GMT

There’s a problem with the company that sorts all the ports/transfers, so a lot of people are having problems. As far as I’ve seen we just have to wait 😞

Re: Number Transfer

FrustratedD — Sat, 05 Nov 2022 09:29:45 GMT

Thanks. Would be helpful if you let me know when you get ported.

Re: Number Transfer

FrustratedD — Mon, 07 Nov 2022 22:45:24 GMT

7 November 2022 and still not ported. Numerous calls to O2 and it always tomorrow,tomorrow. You would think someone from O2, seeing this, would be in touch to sort it. Just shocking. Anyone know how I get someone senior from O2 involved?

Re: Number Transfer

MI5 — Mon, 07 Nov 2022 22:48:16 GMT

@O2Georgina ?

Re: Number Transfer

O2Georgina — Tue, 08 Nov 2022 08:01:48 GMT

Thanks for the tag @MI5

@FrustratedD I will send you a private message now

Re: Number Transfer

FrustratedD — Fri, 11 Nov 2022 10:16:45 GMT

Pleased to say Georgina from O2 got involved and number ported on 9 November

Re: Number Transfer

keith-mac — Fri, 18 Nov 2022 14:17:53 GMT

Hi @O2Georginasorry to piggy back onto this thread but I'm wondering if you could help me with the same issue please

The number I want to transfer has now been cut off for over a day but it is my work number, so it's very possible that I've lost work because of the number being disconnected.

Re: Number Transfer

O2Georgina — Fri, 18 Nov 2022 14:19:25 GMT

@keith-mac I will send you a private message

Re: Number Transfer

dwilson — Thu, 15 Dec 2022 11:55:03 GMT

Could I jump on this thread too? @O2Georgina - I've tried porting the number on my son's phone three times since the 5th December but with no success or contact. Could you or someone else at O2 help?

Thanks!

Re: Number Transfer

Enlli — Thu, 15 Dec 2022 12:42:02 GMT

@dwilson

@O2Georgina is not on at the moment

@O2Jonathan can you help

Re: Number Transfer

O2Jonathan — Thu, 15 Dec 2022 13:57:23 GMT

thank you for the tag @Enlli . I will private message you now @dwilson .

Re: Number Transfer

O2Georgina — Fri, 16 Dec 2022 10:59:45 GMT

Hello, @dwilson I will send you a private message

Re: Number Transfer

Karolajna — Mon, 23 Jan 2023 07:23:47 GMT

@O2Georgina _ I've tried many times to fill in the form online to transfer my number, however there is always something wrong. Any suggestion?

Re: Number Transfer

Cleoriff — Mon, 23 Jan 2023 07:30:16 GMT

It's @O2Sarah- on this morning @Karolajna. She's on from 8am. I've tagged her to this thread.

Best of Luck.

Re: Number Transfer

Karolajna — Mon, 23 Jan 2023 07:37:50 GMT

Thank you

Re: Number Transfer

Cleoriff — Mon, 23 Jan 2023 07:51:29 GMT

My pleasure @Karolajna. @O2Sarah- will post on this thread when she comes on duty. Look out for that and also a private message from her. Envelope icon top right of this page.

Re: Number Transfer

O2Sarah- — Mon, 23 Jan 2023 08:23:57 GMT

Good morning

Thanks for the tag @Cleoriff

@Karolajna I will send you a private message to check your account.

Re: Number Transfer

Cleoriff — Mon, 23 Jan 2023 09:03:09 GMT

Thanks @O2Sarah- x

Re: Number Transfer

Sammixiami — Thu, 23 Feb 2023 13:49:03 GMT

Hello @O2Sarah- , I am also trying to transfer my number to O2, but from Giffgaff instead. Would you kindly help me, please? Thank you!