topic New phone hasn't arrived in Other Products and Services

New phone hasn't arrived

Sulkycat — Fri, 04 Nov 2022 19:16:14 GMT

Phone ordered 31st October. Dpd didn't deliver, no text message with delivery slot etc. Finally got delivery rebooked for today, 4th November. No text message with delivery slot. Still nothing at 7.15pm. We've been in the house all day. No missed delivery card.

I cannot find how to contact anyone at O2 other than the virtual assistant, which says check dpd tracking.

Dpd tracking still says delivery 4th November.

It's a farce. I've been with O2 for years with no problems, then this.

Any suggestions please?

Re: New phone hasn't arrived

MI5 — Fri, 04 Nov 2022 19:25:33 GMT

@Sulkycat

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

Re: New phone hasn't arrived

Arasheed — Fri, 04 Nov 2022 19:45:23 GMT

Follow this guide to get help for this matter https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201413#M29241

Re: New phone hasn't arrived

pgn — Fri, 04 Nov 2022 20:58:07 GMT

@Arasheed wrote:
Follow this guide to get help for this matter https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201413#M29241

- @Arasheed if you type # followed by "hel" when responding, you will see the guide listed in a dropdown - looks nicer than pasting in the permalink to it 👍

Re: New phone hasn't arrived

Arasheed — Fri, 04 Nov 2022 21:53:58 GMT

Thanks that makes it so much easier within the forums