topic Re: Feel like iv been scammed by aerial yet again in Other Products and Services

Feel like iv been scammed by aerial yet again

Fitness_freak — Thu, 03 Nov 2022 19:43:32 GMT

So IV was a customer for years with o2 , one day cold called thinking I was talking to o2 as my phone contract was up. Offered me to pay a cheaper rate just for line rental which IV done before with an older phone. Convinced I was talking to o2 I went ahead with the cheaper rate also thinking I could cancel whenever as phone was paid off. Turns out I was put into a contract by aerial direct not o2 and was stuck with them. Anyway I had another call from aerial direct offering me yet again a cheaper rate with my phone. At this point I was ok plus thinking it was for 2 years. I called today to see how long I have left and find out it's for 36 months !!!!! The man on the phone said they contacted me a year earlier to renew , which I had no idea of or was told , I thought it was 24months! I'm really upset yet again as I was thinking of upgrading my phone with someone else. This is so wrong I was firstly bamboozled into thinking they were originally o2 who I was with for ,for so many years , if I had of known the truth I wouldn't of exchanged to them. I want to get out of the contract as I feel im with a bad company who don't tell the truth or are clear

Re: Feel like iv been scammed by aerial yet again

MI5 — Thu, 03 Nov 2022 20:02:16 GMT

@Fitness_freak

You will struggle to get out without penalty tbh.

The T&C's you agreed to tie you in very tightly.

All you can do is ask them what your options are and in future, never accept or agree to anything from a cold call.

Re: Feel like iv been scammed by aerial yet again

Enlli — Thu, 03 Nov 2022 20:21:46 GMT

Have a read through https://www.gov.uk/online-and-distance-selling-for-businesses

You have 14 days to cancel. Longer if they did not inform you of that right

Re: Feel like iv been scammed by aerial yet again

MI5 — Thu, 03 Nov 2022 20:31:00 GMT

There's no cooling off period on business contracts which is why Aerial sell them without informing the customer of the fact.

Their shady operating practices have been going on for years and once you're tied in, they have you for the duration.