topic Re: Broken device return in Other Products and Services

Broken device return

MariaVW — Sun, 09 Oct 2022 21:27:11 GMT

Hello, I'm returning a broken device to dpd tomorrow, I'm unsure if I need to put it in its original box and include the charger or do I just give them the iPad? Will I get charged if I do not return all of the device? I'm a little stressed as I cannot seem to find the box for the life of me. Any help appreciated!

Re: Broken device return

MI5 — Sun, 09 Oct 2022 21:37:14 GMT

@MariaVW

If it's an insurance claim, no, but if it's a 30 day return, yes, you need to return in original packaging with all accessories. If not, you will be charged for the missing items.

Re: Broken device return

MariaVW — Mon, 10 Oct 2022 06:19:36 GMT

Thank you very much for the help, just to make things clear for myself, I did claim from mt insurance, so I don't need to give them the box and charger, just the iPad? Thank you again, you've helped clear a stressed mind haha.

Re: Broken device return

MI5 — Mon, 10 Oct 2022 17:59:20 GMT

That's correct.