topic Fraudulent Account using my Identity in Other Products and Services

Fraudulent Account using my Identity

pedro32 — Tue, 27 Sep 2022 19:01:12 GMT

So someone has used my name and address to set up at least 2 fraudulent mobile phone accounts.
I am now receiving loads of letters from 02 demanding outstanding payments and threatening me with court action etc.

I am not even an 02 customer.

What I want to know is:

a) How can this be done with me knowing anything about it until now?

You are sending me paperwork now, why the hell didn't you send an initial contract letter to my address, at which point I would have contacted you saying that it was fraudulent? It beggars belief.

I now have this detritus on my credit score and it's me who has to sort it all out.

02, I shall be seeking compensation from you and I really want to know how someone can push the 'ok button' without me being informed by post. Utter nonsense and a real pain in the butt.

Bloody fuming

Re: Fraudulent Account using my Identity

MI5 — Tue, 27 Sep 2022 19:18:03 GMT

@pedro32

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

02fraudteam@02.com

Re: Fraudulent Account using my Identity

pedro32 — Tue, 27 Sep 2022 19:19:59 GMT

Yes, the fraud team are aware, thanks

Re: Fraudulent Account using my Identity

Bambino — Tue, 27 Sep 2022 20:08:20 GMT

@pedro32 You also need to report this to the police, if you haven't done so already:

https://www.actionfraud.police.uk/

Re: Fraudulent Account using my Identity

pedro32 — Tue, 27 Sep 2022 20:33:05 GMT

Have just done that. Thank you

Re: Fraudulent Account using my Identity

Georgia8 — Thu, 21 Sep 2023 11:28:52 GMT

Did you get this resolved? Same thing is happening to me and it's been with fraud team for 3 months now. My credit score is reducing. I've reported to everyone and ring O2 weekly where they escalate it but no one ever calls me back!