topic Re: Unbarring IMEI in Other Products and Services

Unbarring IMEI

cvm0093 — Thu, 14 Apr 2022 14:32:06 GMT

Hi All,

Apologies I've posted this already on another similar thread but kind of urgent so hoping someone else can pickup on this and advise and potentially help.

My phone was lost and recovered and was reported to be blocked during minus the sim as it was still with me.

I've had numerous calls to o2 customer services who have passed a request on to the back office team and to wait 24 hours but each time still not unblocked.

It's been 2 or 3 times where I've reached a dead end and they keep disconnecting my call unless I call from another number. Could anyone here help instead?

Would really appreciate it!

Re: Unbarring IMEI

Bambino — Thu, 14 Apr 2022 14:40:37 GMT

@cvm0093 Customer service or their back office are the only ones who can unblock your phone. Download Skype:

Then call +44800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on +44800 081 0255

Re: Unbarring IMEI

cvm0093 — Sun, 17 Apr 2022 19:20:35 GMT

Thank you so much for getting back unfortunatley it did not work. Will have to keep trying after they advised a sim swap. I honestly think this phones done for minus being without having service for over 2 weeks now 😞

Re: Unbarring IMEI

MI5 — Sun, 17 Apr 2022 19:42:01 GMT

@cvm0093

I'll ask @O2Lisa to help you in the morning.

Re: Unbarring IMEI

O2Lisa — Mon, 18 Apr 2022 08:05:54 GMT

Morning all, thanks for the tag @MI5

@cvm0093 I'll message you privately and look in to this for you.

Re: Unbarring IMEI

cvm0093 — Mon, 18 Apr 2022 19:09:44 GMT

Just a quick update to say this is now resolved Thank you @O2Lisa

Re: Unbarring IMEI

O2Lisa — Tue, 19 Apr 2022 07:09:51 GMT

You're welcome @cvm0093 .. have a lovely day.

Re: Unbarring IMEI

George1920 — Thu, 29 Sep 2022 16:39:47 GMT

I have a similar issue as described above. @O2Lisa What is the best way to go about getting this resolved.

Thanks

Re: Unbarring IMEI

gmarkj — Thu, 29 Sep 2022 16:52:26 GMT

Lisa has clocked off for the day @George1920 so I will mention a couple of others that might be able to assist.

@O2KyleW @O2Sarah- can you try and resolve this?

Re: Unbarring IMEI

O2Sarah- — Fri, 30 Sep 2022 07:06:54 GMT

Good morning

Thanks for the tag @gmarkj 🙂

@George1920 I will send you a private message so i can check your account.

Re: Unbarring IMEI

O2Lisa — Mon, 03 Oct 2022 07:04:14 GMT

Morning @George1920 .. I hope everything is sorted for you now😊

Re: Unbarring IMEI

BillK — Mon, 24 Oct 2022 19:41:38 GMT

hi Lisa. I have tried to get my i phone 8 unblocked so far unsuccessfully via the O2 store in Eastbourne - they have made 3 seperate requests - I lost the phone then found it - its very frustrating - can only be used within the house on WiFi .... Bill in Sussex. now using another phone ( my wife's i phone 12 and this swop was legitimately effected in O2 store in Eastbourne ... desperate for my wife to have a fully functioning phone as she dog walks often alone...

Re: Unbarring IMEI

gmarkj — Tue, 25 Oct 2022 08:55:32 GMT

I'll see if the advisors working can help @BillK

Can you please assist @O2Georgina @O2Lisa ?

Re: Unbarring IMEI

O2Lisa — Tue, 25 Oct 2022 09:01:05 GMT

Thanks for the tag @gmarkj

@BillK I’ll message you privately and look in to this for you ☺️

Re: Unbarring IMEI

BillK — Tue, 25 Oct 2022 12:21:22 GMT

Lisa. many thanks. - its really becoming a real nuisance as the phone is now used by my wife and she needs it outside the house as she feels secure dog walking with it ... all fine for home W-Fi but outside its "No Service " ceases to function... O2 shop very helpful and really trying to fix but cannot see any bararring - they have been up to the fraud team and beyond... IMEI number 356763080178786 - its an i phone 8 . I had lost it and found it three weeks later - is it possible that Apple have barred it ? My name is William Kerr, 19 Chyngton Rd., Seaford, BN25 4HL williamekerr**Personal info** 69 retired and classed as "vulnerable " - (my wife has dementia... I need her to feel "safe"

Re: Unbarring IMEI

BillK — Tue, 25 Oct 2022 18:14:44 GMT

Lisa. I discovered that the phone is actually not barred but blacklisted - this was established by the reseller I bought it from ... it was only ever an O2 phone so this would suggest it was O2 who blacklisted it ? William Kerr

Re: Unbarring IMEI

jonsie — Tue, 25 Oct 2022 19:34:49 GMT

If the phone has been blacklisted this would point to the reseller having instigated this

It would suggest the phone is the subject of an insurance claim or possibly fraud