topic Switching number from 3 - still doesn’t work in Other Products and Services

Switching number from 3 - still doesn’t work

Frank3 — Fri, 14 Jan 2022 10:02:06 GMT

Good morning,

Few days ago (Tuesday morning) I decided to switch my 3uk number with o2. I received the free sim card at home and follow the instructions (including PAC) to do it.

i received a message that by 6pm of the 13/1/2022 everything will be done. After more than 48hrs still nothing happens and i am not allow to login on MY O2 yet.

thank you all for help

kind regards

Francesco

Re: Switching number from 3 - still doesn’t work

pgn — Fri, 14 Jan 2022 10:14:31 GMT

It has been taking about a week for ports into O2 lately - is your 3 phone SIM still active? Once that phone loses connectivity to the 3 network, the O2 SIM will become active shortly after (A similar q for port from VM to O2 earlier took almost the full week), @Frank3

The last section if this guide explains the process, so it is just a matter of waiting, and rebooting the phone with the O2 SIM in it now and then.

Good luck - and welcome to O2.