topic Boost box in Other Products and Services

Boost box

Neil04 — Tue, 16 Nov 2021 13:46:04 GMT

I have two boost boxes which are a godsend when working, changed my Sim and now have no service at home and no outgoing landline.

Rang o2 and held for an hour...gave up

Tried the chat option and my password did not match so....gave up

If you ring 202 it refers you to the website and you cannot sort boost boxes on it

Regretting changing from an account to Sim only.

How easy is it to cancel your contract and go to a sensible provider?

madasaf1sh — Tue, 16 Nov 2021 14:07:42 GMT

The only people now who can support Boost Boxes are business customer services as they are no longer issued or supported for residential customers.

Are you on Pay as you Go or Pay Monthly Sim Only?

You are going to have wait on the phone if your passwords don't match up., as you need to go through extended customer verification

MI5 — Tue, 16 Nov 2021 14:26:04 GMT

You need to call 8002 for business customer services.

If you are no longer on a business account you will not be able to connect to your boostbox.

Neil04 — Thu, 18 Nov 2021 15:10:52 GMT

Cheers, hoping o2 can sort for me, can't turn on wifi or 4g calling although it is part of my package.

o2 don't seem able to sort it either

Neil04 — Thu, 18 Nov 2021 15:11:38 GMT

Hi,

will try, can't do it from home as no service

Cheers