Cancelling direct debit

Abih_1 — Sat, 18 Sep 2021 05:43:30 GMT

Hi I’ve been paying monthly payment for years now for a phone/sim that I don’t even use, I had to change number for personal reasons .. can I just cancel the direct debit from my bank if the the phone is paid off and airtime is paid off ? I don’t even know where the sim is either to receive a text to confirm .. hope this makes sense

Re: Cancelling direct debit

MI5 — Sat, 18 Sep 2021 08:28:58 GMT

@Abih_1

No, do not just cancel the DD.

You'll need to call customer service.
Numbers here
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

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Cancelling direct debit

Re: Cancelling direct debit