topic Re: Sim swap now can’t make or receive calls in Other Products and Services

Sim swap now can’t make or receive calls

Natalie13 — Wed, 25 Aug 2021 17:48:01 GMT

Sim swap now can’t make or receive calls. Swapped out the old sim with the new one and thought it was fine until I tried to make a call. Local network says everything’s fine and it’s only since I have done the sim swap

Re: Sim swap now can’t make or receive calls

MI5 — Wed, 25 Aug 2021 18:11:37 GMT

@Natalie13

Did you do this?

Re: Sim swap now can’t make or receive calls

Natalie13 — Wed, 25 Aug 2021 18:15:22 GMT

I called o2 and they sorted out the sim swap. The man at customer services explained what would happen to my old sim and that it would stop working today and to swap to my new sim, which I have done. Now I can’t make or receive any phone calls, including trying to contact o2 customer services again.

Re: Sim swap now can’t make or receive calls

MI5 — Wed, 25 Aug 2021 18:17:43 GMT

@Natalie13

Try rebooting your phone.

If that doesn't work, you can use Skype to call O2

Re: Sim swap now can’t make or receive calls

Natalie13 — Wed, 25 Aug 2021 18:18:44 GMT

Rebooted still doesn’t work and don’t have Skype. Not happy with o2 as it is for being messed around god knows how many times let alone this.

Re: Sim swap now can’t make or receive calls

MI5 — Wed, 25 Aug 2021 18:22:59 GMT

You can download Skype to whichever device you are posting on here.

Re: Sim swap now can’t make or receive calls

jonsie — Wed, 25 Aug 2021 20:37:54 GMT

Did your old sim stop working @Natalie13 ?