"Something went wrong" when completing order

Swinno — Mon, 22 Mar 2021 16:14:03 GMT

I just ordered the Huawei FreeBuds 3 here https://www.o2.co.uk/shop/huawei/freebuds-3 and when i went to complete my order it said something went wrong and the order didn't appear to complete but I recieved an email through PayPal to say the transaction completed but no order confimation email. I don't see a way to track the order or view my orders to see if it actually went through or not, is there a way I can get confirmation?

Re: "Something went wrong" when completing order

jonsie — Mon, 22 Mar 2021 16:15:04 GMT

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

topic "Something went wrong" when completing order in Other Products and Services

"Something went wrong" when completing order

Re: "Something went wrong" when completing order