topic Re: Proof of purchase in Other Products and Services

Proof of purchase

Tin80 — Sat, 01 Aug 2020 00:29:26 GMT

Hi, ive recently upgraded with O2 to a Huawei P30. The reason for this was partly driven by a current offer by Huawei for its Bluetooth headset. I have applied for them but them need my proof of purchase to validate my claim. I have called O2 customer services as well as using the online chat whereby I have been told I would be sent my proof of purchase. I've yet to receive this so would appreciate an expert at O2 to directly adddress this by sending me my proof of purchase. Many thanks in advance. The proof of purchase was not sent as part of the initial order (only s confirmation email which is not sufficient for Huawei) and myO2 only shows my contract with no reference to the upgraded phone.

Re: Proof of purchase

Bambino — Sat, 01 Aug 2020 04:26:54 GMT

@Tin80

You should be able to find a receipt on your MyO2 page: http://www.o2.co.uk/myo2

https://community.o2.co.uk/t5/How-to-Guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096

Re: Proof of purchase

Tin80 — Sat, 01 Aug 2020 06:30:13 GMT

Hi Bambino,

What you have show are for the regular bills for pay monthly. I'm looking for the proof of purchase / recipient of for the new phone as part of a phone upgrade with O2 which leads to a new phone contract that will them result in continued monthly billing. Appreciate if someone can help by assisting me with a proof of purchase

Re: Proof of purchase

Tin80 — Sat, 01 Aug 2020 06:32:34 GMT

My situation is similar to this where ultimately some needs to provide that proof of purchase: https://community.o2.co.uk/t5/My-O2/How-do-I-get-a-Receipt-or-Proof-Of-Purchase-for-my-Handset/td-p/1239571

Re: Proof of purchase

Cleoriff — Sat, 01 Aug 2020 06:47:31 GMT

Hi @Tin80

Usually if you click on My Recent Orders in My O2, that should show details of the phone purchase.

Or if you follow this guide , when you get to the very last page here

then look in my documents (left hand side) and that should give you the info on the phone you purchased. You can take a screenshot, or download as a PDF file and attach it to your claim.

Re: Proof of purchase

LukasB — Tue, 11 Aug 2020 15:52:44 GMT

Hey @Tin80 did you manage to get it or are you still having trouble?

Re: Proof of purchase

Teemo — Mon, 17 Aug 2020 19:54:16 GMT

I'm having trouble getting a proof of postage too can anyone help?

Re: Proof of purchase

LukasB — Mon, 14 Sep 2020 15:07:41 GMT

Hey @Teemo have a look at Bambinos post at the top.