topic Re: Disney+ in Other Products and Services

Disney+

Disney3 — Mon, 13 Jul 2020 15:46:09 GMT

I received the following email 4 days ago:
"Within 48 hours, your Disney+ O2 Extra Bolt On will be ready in your My O2 account. You’ll receive an email and SMS when it’s ready."

However, I've heard nothing since !

Re: Disney+

O2Karl — Mon, 13 Jul 2020 15:55:03 GMT

Hi @Disney3

Have you checked to see if the Disney+ has been added as an extra on your My O2?

We can't access individual accounts within the community and 202 will help locate your instructions to setup Disney+. We are busier than usual at the moment so it might take a few attempts to get through and when asked the reason you are calling say Speak to Somone

Also if you could double-check your junk folder just in case, it found its way in there.

Re: Disney+

Purplecat — Mon, 13 Jul 2020 16:53:21 GMT

I've had exactly the same problem. I had an online chat this morning with Madhur who said it would be added today, but here were are, it's nearly 6pm and still no sign of it. Not happy.

Re: Disney+

Disney3 — Mon, 13 Jul 2020 17:58:41 GMT

Hi O2Karl,

I've checked my Spam folder (nothing there), and there's nothing in my O2 Extras.

I phoned 202 and said 'Speak to Someone' to the recorded message, but they didn't want to know unless it's an emergency.

Several people on Twitter seem to be having the same problem, so perhaps I should try that ?