https://community.o2.co.uk/t5/Other-Products-and-Services/Claim-free-pods-and-watch/m-p/1345595#M40106 Hi,<BR /><BR />So I preordered on the 1st march and after eventually finding out on the phone by them that O2 had cancelled my order without me knowing, I had to reorder a new Samsung galaxy s20 ultra which has now arrived (two days later), the guy I spoke to on the phone said to call customer services and they could sort out me getting both the free watch &amp; ear pods as consellation for this.<BR /><BR />I rang customer services and they said they could track my first order as there was no record of the order even though I have receipts for both phones I've ordered.<BR /><BR />I have paid for 2 phones, the first within the free ear pod offer and the more recent one in the free watch offers, and have only received one phone.<BR /><BR />In order to claim both of these can I do these on the Samsung members app or is each device limited to one order? I have proof of payment for both phones.<BR /><BR />I'm not really wanting to phone O2 again as they keep messing me about at the moment.<BR /><BR />TIA Sun, 10 May 2020 09:43:42 GMT Smeinn 2020-05-10T09:43:42Z https://community.o2.co.uk/t5/Other-Products-and-Services/Claim-free-pods-and-watch/m-p/1345595#M40106 Hi,<BR /><BR />So I preordered on the 1st march and after eventually finding out on the phone by them that O2 had cancelled my order without me knowing, I had to reorder a new Samsung galaxy s20 ultra which has now arrived (two days later), the guy I spoke to on the phone said to call customer services and they could sort out me getting both the free watch &amp; ear pods as consellation for this.<BR /><BR />I rang customer services and they said they could track my first order as there was no record of the order even though I have receipts for both phones I've ordered.<BR /><BR />I have paid for 2 phones, the first within the free ear pod offer and the more recent one in the free watch offers, and have only received one phone.<BR /><BR />In order to claim both of these can I do these on the Samsung members app or is each device limited to one order? I have proof of payment for both phones.<BR /><BR />I'm not really wanting to phone O2 again as they keep messing me about at the moment.<BR /><BR />TIA Sun, 10 May 2020 09:43:42 GMT https://community.o2.co.uk/t5/Other-Products-and-Services/Claim-free-pods-and-watch/m-p/1345595#M40106 Smeinn 2020-05-10T09:43:42Z https://community.o2.co.uk/t5/Other-Products-and-Services/Claim-free-pods-and-watch/m-p/1345596#M40107 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/3926277">@Smeinn</a>&nbsp;</P><P>They are both Samsung offers which need to be claimed through the members app.</P><P>I can't see how O2 could influence their decision, so I'd just apply for both and see what happens.</P> Sun, 10 May 2020 09:57:11 GMT https://community.o2.co.uk/t5/Other-Products-and-Services/Claim-free-pods-and-watch/m-p/1345596#M40107 MI5 2020-05-10T09:57:11Z