topic Re: Out of contract for years - phone still locked in Other Products and Services

Out of contract for years - phone still locked

ZeebleTweeble — Fri, 01 May 2020 17:33:49 GMT

Really dissapointed with O2 , I have been out of contract for over 2 years, today I put a different SIM into my phone... yup, my phone is locked.

Called the 202 line, they are only taking calls for people leaving or upgrading. I'd like to leave but obviously I can't because my phone is locked, even though I've been out of contract for over 2 years. This phone belongs to me, not them. The day the contract finished it should have been unlocked.

I filled in the online form to unlock phone, it says "may take 14 days". It's an absolute *bleep* take. I feel like upgrading to the most expensive phone they have, then cancelling payments and telling them to go £*#@ themselves.

Re: Out of contract for years - phone still locked

gmarkj — Fri, 01 May 2020 17:37:53 GMT

Unfortunately the policy when you took out the contract was that phones were supplied locked.
Do you still have an account with o2?
Put that sim in the phone for a couple of days. When the my o2 app recognises the phone you can ask for it to be unlocked in the app.

Re: Out of contract for years - phone still locked

MI5 — Fri, 01 May 2020 17:39:01 GMT

@ZeebleTweeble

How to here

Re: Out of contract for years - phone still locked

ZeebleTweeble — Fri, 01 May 2020 17:47:54 GMT

thx. I did that on the app and on the website -- says they will get back to me within 7 days.

Re: Out of contract for years - phone still locked

MI5 — Fri, 01 May 2020 17:49:47 GMT

Usually quicker but who knows right now.......

Re: Out of contract for years - phone still locked

jonsie — Fri, 01 May 2020 18:32:15 GMT

Good luck, you should get a text once the phone is unlocked @ZeebleTweeble

Re: Out of contract for years - phone still locked

MI5 — Fri, 01 May 2020 18:37:01 GMT

I usually get emailed but generally iPhones are unlocked before it arrives.