topic Re: Disney plus charges when signed up for free in Other Products and Services

Disney plus charges when signed up for free

boadh398 — Sat, 18 Apr 2020 17:17:18 GMT

I took the free for six months Disney plus offer and O2 have billed me for it and then discounted a portion of it back as a credit - I signed up expecting and believing it to be free for six months - no number available to complain and twitter gives useless link - anyone having issues?

Re: Disney plus charges when signed up for free

jonsie — Sat, 18 Apr 2020 17:25:08 GMT

you need to call cstomer service

some help here

https://www.o2.co.uk/help/account-and-billing/extras#choose

Re: Disney plus charges when signed up for free

MI5 — Sat, 18 Apr 2020 17:38:53 GMT

@boadh398

Did you upgrade or take a new tariff?

Existing customers have to pay £3.99 a month, it's only free for new and upgrading customers.

Re: Disney plus charges when signed up for free

pgn — Sat, 18 Apr 2020 17:42:47 GMT

Weasel words again, O2: only for "new and upgrading customers". >sigh<

Re: Disney plus charges when signed up for free

boadh398 — Sat, 18 Apr 2020 18:35:46 GMT

I was sent an email with no conditions other than sign up as an O2 priority customer - I can’t contact customer services as no numbers given that work and I would never have signed up if not free for six months.

Re: Disney plus charges when signed up for free

jonsie — Sat, 18 Apr 2020 19:37:43 GMT

You must keep trying the numbers to speak with them to cancel the subscription.

It's all in the wording and any offer anywhere should always be fully read and understood.

Re: Disney plus charges when signed up for free

MI5 — Sat, 18 Apr 2020 19:43:24 GMT

It's in the small print unfortunately....

Qualifying Purchase direct from O2 required. You must select the Disney+ Extra within 28 days of making a Qualifying Purchase and redeem Disney+ within 28 days of selecting it.