topic International calls option not active in Other Products and Services

International calls option not active

Inter — Mon, 20 Apr 2020 00:38:31 GMT

Hi I can’t make international calls I even bought international calling bolt on and it says I can use straight away but nothing seems working. Why can’t we make international calls?

Re: International calls option not active

Bambino — Mon, 20 Apr 2020 04:26:41 GMT

@Inter It may be that the system hasn't updated, or you need to speak to customer service to activate international calling on your account. If it's the latter, it won't be easy getting through. Best time to try is 8 am.

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/m-p/1317461/highlight/true#M38608

Edit: You can make international calls cheaply if you download Skype and buy credit. Depending on where you're calling it may cost less than calling on your mobile.

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823
https://support.skype.com/en/faq/FA256/how-do-i-get-a-skype-number

Re: International calls option not active

Cleoriff — Mon, 20 Apr 2020 06:05:10 GMT

The problem is @Inter , O2's systems are running slowly during the pandemic. It appears there are few (if any) technical staff around to maintain them.

As @Bambino said above, it may update later.

If not, your only option is to call O2.