topic Re: Order stuck in system in Other Products and Services

Order stuck in system

Ordertrouble — Tue, 20 Aug 2019 14:32:32 GMT

I ordered a phone on 14th August which was supposed to be delivered the next day, after no updates on it and no delivery the next day, I phoned o2 to see what was going on they said it was waiting for despatch. So I left it a while and still no updates. Live chat is useless and Facebook messenger said they would get on the case and sort it ASAP. But still nothing so called agin and was told that they didn’t know what had happened so would send an email to the warehouse but they don’t work weekends so had to wait until Monday, on the Monday phoned o2 to be told the order was stuck in the system and that they had to raise a case with their back office which could take 5 days. Pretty *bleep* off to be honest as I need this phone for work. Come on o2 sort it out 😡

Re: Order stuck in system

Bambino — Tue, 20 Aug 2019 14:47:03 GMT

@Ordertrouble There's every chance in the world that the phone isn't even in stock. O2 does not operate a live stock take system. We are all customers here, so all you can do is persevere with customer service. O2 gets worse by the day.

Re: Order stuck in system

Ordertrouble — Tue, 20 Aug 2019 16:35:07 GMT

No point me contacting CS as every time I do they say that a case has already been opened and there is nothing they can do until the investigation has finished

Re: Order stuck in system

Cleoriff — Tue, 20 Aug 2019 18:43:58 GMT

@Ordertrouble

I will mention one of our managers here in the hope they can help

@EmilieT @Marjo @Martin-O2 ?

Re: Order stuck in system

jonsie — Tue, 20 Aug 2019 19:15:58 GMT

An order stuck in the system? Seriously?

Surely if that was indeed the problem, how simple should it be to re-order it? It is as @Bambino suggests probably more than likely. I swear O2 make even the most basic ordering of a phone equivalent to a lunar landing.

Re: Order stuck in system

Martin-O2 — Wed, 21 Aug 2019 09:30:47 GMT

Cheers for the mention on this one @Cleoriff !

@Ordertrouble I can ask our Guru's to look into this one and find out what's happening with your order. I'll send you a private message to get a bit more info.