topic Re: Requesting a PAC by Text Message/SMS in Other Products and Services

Requesting a PAC by Text Message/SMS

Lineon — Tue, 25 Jun 2019 11:15:21 GMT

I'm leaving O2 and was told I could just send a text to get a 'PAC', rather than having to call, then bring

this into the phoneshop with me.

I've looked in the help articles but can't find any details. Is this service available?

Re: Requesting a PAC by Text Message/SMS

Cleoriff — Tue, 25 Jun 2019 11:16:17 GMT

@Lineon

No it's not. How to get your Pac here

Re: Requesting a PAC by Text Message/SMS

MI5 — Tue, 25 Jun 2019 11:19:38 GMT

This was supposed to be in place from July 1st @Lineon

https://community.o2.co.uk/t5/Off-Topic/Switch-your-UK-mobile-network-with-a-text-message/m-p/1227709#M141680

@EmilieT What is the latest status on this from O2 please?

Re: Requesting a PAC by Text Message/SMS

Lineon — Tue, 25 Jun 2019 11:29:27 GMT

Ah OK, so I'm a little early! I was told that this morning, and was planning to return to the shop tomorrow to sign-up.

I'll call for the PAC in the meantime.

Thanks!

Re: Requesting a PAC by Text Message/SMS

EmilieT — Thu, 27 Jun 2019 07:24:30 GMT

@MI5 wrote:

This was supposed to be in place from July 1st @Lineon

https://community.o2.co.uk/t5/Off-Topic/Switch-your-UK-mobile-network-with-a-text-message/m-p/1227709#M141680

@EmilieT What is the latest status on this from O2 please?

@MI5 I am looking into an update and will let you guys know once we have more info

@Lineon I hope you're all sorted with your PAC code now, but if you need any further help do come back and let us know please!

Re: Requesting a PAC by Text Message/SMS

EmilieT — Mon, 01 Jul 2019 08:18:43 GMT

Good morning @Lineon, @Cleoriff and @MI5

Here's the latest update on this:

The new switching regulation comes into force from today (1 July 2019) and all our customers will be able to make use of this new switching service from then as per the regulation - you can find more information here.

Re: Requesting a PAC by Text Message/SMS

MI5 — Mon, 01 Jul 2019 08:32:03 GMT

Thank you

Re: Requesting a PAC by Text Message/SMS

Cleoriff — Mon, 01 Jul 2019 08:34:24 GMT

Thanks @EmilieT

Re: Requesting a PAC by Text Message/SMS

MI5 — Mon, 01 Jul 2019 08:35:53 GMT

@EmilieT

Can the old guides be removed from the index page and the new ones inserted please.

Old:

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

New:

https://community.o2.co.uk/t5/Pay-Monthly/Cancelling-your-contract-An-updated-guide/m-p/1234852#M169133

Re: Requesting a PAC by Text Message/SMS

jonsie — Mon, 01 Jul 2019 14:11:40 GMT

Thanks @EmilieT

Re: Requesting a PAC by Text Message/SMS

EmilieT — Tue, 02 Jul 2019 06:52:48 GMT

@MI5 wrote:

@EmilieT

Can the old guides be removed from the index page and the new ones inserted please.

Old:

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

New:

https://community.o2.co.uk/t5/Pay-Monthly/Cancelling-your-contract-An-updated-guide/m-p/1234852#M169133

@MI5 We're working on updating all the community content at the moment, so we'll get to that shortly

Re: Requesting a PAC by Text Message/SMS

MI5 — Tue, 02 Jul 2019 07:22:57 GMT

Thanks @EmilieT. Request obviously slightly different now due to your messages yesterday

Re: Requesting a PAC by Text Message/SMS

EmilieT — Tue, 02 Jul 2019 07:25:08 GMT

@MI5 Of course