topic Re: S10+ pre-order queue hint? in Other Products and Services

S10+ pre-order queue hint?

CosminO — Sun, 10 Mar 2019 10:05:55 GMT

I've ordered the phone around feb 28th.
I can't see any details about my upfront payment or my future ait time plan in the o2 account, so I only have the 4 emails with pdf documents they've sent me as proof. I've contacted live chat who told me that I indeed have the pre-order registered for my account and that I will receive an email/text when they'll be able to deliver the phone, but has no time estimate on when that will occur.

I've received the text from O2 on the 5th of march regarding stock not being enough, so the question is:
1.
When did you order the phone for yourself, date wise?
2. Have you received it,yet?

Re: S10+ pre-order queue hint?

MI5 — Sun, 10 Mar 2019 10:08:30 GMT

@CosminO we've been asked to direct all customers to this thread for official info https://community.o2.co.uk/t5/Welcome-News/Samsung-S10-range-Available-now-on-O2/td-p/1199900

Re: S10+ pre-order queue hint?

CosminO — Sun, 10 Mar 2019 10:12:33 GMT

I'd still like to get a hint on the queue, formal responses and faq's do not offer an estimation as to where I'mat in waiting time.

Thank you for the message, nonetheless.

Re: S10+ pre-order queue hint?

MI5 — Sun, 10 Mar 2019 10:19:52 GMT

They promised to update that thread with those details. Otherwise you'd need to call customer service for any updates mate.

Re: S10+ pre-order queue hint?

Glory1 — Sun, 10 Mar 2019 12:03:01 GMT

Hey @CosminO

I ordered on the 28th February, signed credit agreement, returned same day and receipt confirmed by O2.

I've heard absolutely nothing about delivery of my phone. Yet people who ordered last week have got their phones.

Does that amswer your question?

Re: S10+ pre-order queue hint?

CosminO — Sun, 10 Mar 2019 12:56:07 GMT

Well, sort of, what agreement was I supposed to sign? They've sent me the 4 documents nad did not ask for anything. The upfront payment was deducted from my account, live chat confirmed my order...can it be that the system is so bad that it didn't tell me to return some document?

Re: S10+ pre-order queue hint?

MI5 — Sun, 10 Mar 2019 13:02:29 GMT

@CosminO there are no documents for you to return. You just open the emails as acceptance of the T&C's.

@Glory1 using a business contract so is different to normal consumer contracts and phones may also come from different sources and stock levels.

Re: S10+ pre-order queue hint?

Glory1 — Sun, 10 Mar 2019 13:11:09 GMT

Fair enough @MI5, I didn't realise that.

Re: S10+ pre-order queue hint?

Glory1 — Sun, 10 Mar 2019 13:17:48 GMT

However, there are customers who, as far as I know, are on consumer contracts, who pre-ordered 20th/21st February who are still waiting for their phones.

Re: S10+ pre-order queue hint?

Glory1 — Sun, 10 Mar 2019 13:18:15 GMT

However, there are customers who, as far as I know, are on consumer contracts, who pre-ordered 20th/21st February and are still waiting for their phones.

Re: S10+ pre-order queue hint?

MI5 — Sun, 10 Mar 2019 13:35:15 GMT

I'm sure of that too, however, we were told that all updates will be posted to the main thread linked to.

Re: S10+ pre-order queue hint?

CosminO — Sun, 10 Mar 2019 15:13:50 GMT

Alright, thanks for the answers.