topic Re: Claim free Huawei tablet in Other Products and Services

Claim free Huawei tablet

Danwi — Sun, 27 Jan 2019 22:06:20 GMT

Hi, been trying to claim the free tablet for the last couple of days but with no joy. Can anyone help?

I fill in all sections on the form but will not submit just turn red for a second then nothing happens.

Re: Claim free Huawei tablet

liggerz87 — Sun, 27 Jan 2019 22:11:41 GMT

@EmilieT she can help you but wouldn't be till tomorrow

Re: Claim free Huawei tablet

Cleoriff — Sun, 27 Jan 2019 22:13:34 GMT

@Danwi

I presume you have followed the information here? https://www.huaweiredemption.o2.co.uk/

You may want to try another browser as this has worked for some.

If all else fails then one of our community managers will help tomorrow @Martin-O2, @Marjo @EmilieT?

Re: Claim free Huawei tablet

Danwi — Sun, 27 Jan 2019 22:16:02 GMT

Thank you @Cleoriff, I've been using chrome browser and one with no joy. Thanks for your reply

Re: Claim free Huawei tablet

liggerz87 — Sun, 27 Jan 2019 22:23:43 GMT

If not working with chrome try firefox browser

Re: Claim free Huawei tablet

Cleoriff — Sun, 27 Jan 2019 22:27:26 GMT

@Danwi

Internet Explorer (I.E.) seems to have the the best results ...if it is a browser issue.

Re: Claim free Huawei tablet

Danwi — Sun, 27 Jan 2019 22:39:00 GMT

Thank you @liggerz87 I'm not to sure what's wrong. Tryed a Firefox, chrome and Internet explorer with still no joy.

Re: Claim free Huawei tablet

Cleoriff — Sun, 27 Jan 2019 23:15:20 GMT

@Danwi

Then wait till tomorrow and one of the 3 managers I have tagged above will be along to help you.

Last we heard there was a problem with the website for claimants. Hopefully it will soon be fixed.

Re: Claim free Huawei tablet

liggerz87 — Mon, 28 Jan 2019 00:56:55 GMT

Ye forgot to mention there has been problems with the site also same with redeeming Netflix offer aswel so might be best to call 202 at 8am to 8.30am were you dont have to que or wait for the community managers to reply

Re: Claim free Huawei tablet

EmilieT — Mon, 28 Jan 2019 09:20:00 GMT

Good morning @Danwi, and welcome to the forum All previously known problems with the redemption website have been resolved, so if you are encountering any issues, please use the ‘Support’ form at the bottom of the microsite page - https://www.huaweiredemption.o2.co.uk/support.php.

Once the form is submitted properly, you should receive an automated confirmation email and upon the claim being submitted you should also see an on-screen confirmation to let you know it had gone through. Afterward, you will receive an SMS once the tablet has been dispatched.

Hope this helps, and thanks @liggerz87 and @Cleoriff for the mentions!

Re: Claim free Huawei tablet

Danwi — Tue, 29 Jan 2019 22:56:35 GMT

@EmilieT thanks for your response, I finally manged to get the link done and the information from the screen finally went to next screen waiting validation how long should the email or sms take to acknowledge my claim?

Re: Claim free Huawei tablet

EmilieT — Wed, 30 Jan 2019 08:10:06 GMT

@Danwi wrote:
@EmilieT thanks for your response, I finally manged to get the link done and the information from the screen finally went to next screen waiting validation how long should the email or sms take to acknowledge my claim?

That's great news @Danwi, happy to hear you've managed to submit your claim!

The confirmation email is automated, so it should arrive shortly in your inbox, or possibly your spam folder. Either way, as long as you've seen the on-screen confirmation, it should all be in order. The SMS will be sent to you once the tablet has been dispatched, which unfortunately I have no timeframe for.

Re: Claim free Huawei tablet

Danwi — Wed, 30 Jan 2019 21:18:10 GMT

You all seem to know what you talking about, think I made a mistake when filling in the from can I ask your help one more time

It's asking for Receipt number? What number is this are they referring to the bar code number or anther one?

@EmilieT

@Cleoriff

@liggerz87

Re: Claim free Huawei tablet

liggerz87 — Wed, 30 Jan 2019 23:01:38 GMT

I think it's the code for the order recept from the order it will be in the email or if you have paper one take photo of that and send it them