topic Screen burn!! in Other Products and Services

Screen burn!!

Screenburn — Fri, 28 Dec 2018 08:47:00 GMT

Recently sent a one plus 3t to o2 recycle. Was offered £81 but by the time I got the offer after sending phone it was reduced to £16! The physical screen and phone were in mint condition. They said it was due to screen burn! A complete fabrication. I refused their offer and asked for phone to be returned. I worry that that they will physically damage it before return. I took a photo of the screen to show it had no physical cracks but in future turn on phone and take a photo of screen without screen burn!

Re: Screen burn!!

Glory1 — Fri, 28 Dec 2018 09:43:17 GMT

Hi @Screenburn

There are threads upon threads of complaints regarding O2 Recycle and their disgusting business practices.

The majority of our members recommend CEX for recycling phones as they pay the best prices. Personally I have used O2 Recycle and received the amount I was quoted, with payment credited to my bank account, on receipt of my phone, the same day. But I was the exception not the rule. And I certainly wouldn't use them again.

Your suggestion of taking a photo of your phone both on and off before sending to O2 Recycle is a good one. But personally I wouldn't use O2 Recycle at all.

Hopefully your phone will be returned to you in the same condition as sent.

Good luck and welcome to the forum

Re: Screen burn!!

Cleoriff — Fri, 28 Dec 2018 09:57:56 GMT

@ScreenburnO2 recycle are getting worse instead of better. At one time the reason was water damage, now they have changed and the excuse top of their list is screen burn or Led display issues.

Just make sure the IMEI number matches the one you sent off.

Then take it to CEX or Mazuma mobile

Secondly I think it has come to this... if using O2 recycle.

Enclose a covering letter giving details of the phones condition and IMEI number
Also include copies of pictures taken of the phone from every angle
Make it clear that if you do not receive the price quoted, you want the same phone back in exactly the condition it was sent to them (refering to the pictures sent)

A real drag, but the only way to deal with these crooks!!

Re: Screen burn!!

Bambino — Fri, 28 Dec 2018 14:02:53 GMT

The incidences regarding problems with O2 Recycle appear in the community with much too much regularity. Is there any way that admin, @Martin-O2 or @EmilieT can look into this?

Re: Screen burn!!

jonsie — Fri, 28 Dec 2018 14:33:09 GMT

They really are profiteering from phones sent in good faith by customers. Yes, undoubtedly there are many happy customers who receive the full amount but there are those who come on here to complain and no doubt there are those who have the same problem but don't post on here or who accept this recent fabrication of screen burn. Total joke of a company.

Re: Screen burn!!

Marjo — Fri, 04 Jan 2019 12:21:38 GMT

Hi @Screenburn, as it's been a few days since you posted, I wanted to check how you're getting on with this - did you manage to get your phone back ok?

Re: Screen burn!!

Screenburn — Fri, 04 Jan 2019 14:25:46 GMT

Phone has not been returned yet. I requested for it's return the day I began this thread. Will check condition and the serial numbers on phone when returned (eventually)

Re: Screen burn!!

Screenburn — Fri, 11 Jan 2019 20:21:44 GMT

Phone returned Friday 11th Jan. And as had previously stated - absolutely no 'screen burn' what so ever (don't know if it's possible to post pictures as proof?) The only positive is that the phone wasn't purposely damaged before it was returned. So the question is, why would o2 recycle send an email saying rather than offering £81 they are only offering £16 due to screen burn, then return the phone without screen burn?! My only logical explanation is that they fabricate damage and hope people will just accept any reduced offer because they already have upgraded to a new phone and the one they send off is no longer needed and that people can't be bothered with hassle of getting it back. Total scam and they are not held accountable. And the whole time the phone is away (approximately 2-3 weeks) it's value on other mobile recycling sites decreases.

Re: Screen burn!!

MI5 — Fri, 11 Jan 2019 20:32:28 GMT

Exactly that..... they hope people won't bother and just accept it.

Re: Screen burn!!

Dino1968 — Mon, 14 Jan 2019 09:24:25 GMT

I just responded to another thread on this. They told me the same BS excuse "screen burn / icon damage" absolute rubbish. They revised my offer for my s8plus down from £200 to £44 told them no thanks and to send me my phone back. o2 are scamming people on this and they are mutliple complaints of this on various forums including this one. Do NOT us o2 recycle they will try scam you!!! And remember you have 48 hours in which to reject the offer - which I have. Makes me not want to be an o2 customer any longer. Very disapointed they use such cheap tactics ....!!!!!

Re: Screen burn!!

MI5 — Mon, 14 Jan 2019 09:30:03 GMT

All too common I'm afraid.

Re: Screen burn!!

Cleoriff — Mon, 14 Jan 2019 09:44:23 GMT

@Dino1968 Far better off going to CEX or Mazuma mobile to trade your phone in.

Re: Screen burn!!

jonsie — Mon, 14 Jan 2019 19:38:09 GMT

The RecycleTeam have obviously had group trining on screen burn because they are all good at spotting it now...

Re: Screen burn!!

Angel — Tue, 19 Feb 2019 23:37:54 GMT

Hi!

I wish that Ive done my research and seen your forum before I sent my Samsung s8 plus.

They reduced their offer from £ 215 to £ 43 for the same reason.

I had that phone for 18 months and I was looking after it well. No one scratch and it was sent in perfect condition. Never noticed any screen burn.

Let’s hope that I get it back in the same.condition.

Very disappointed with o2 service and I was a loyal customer for many years

Its a robbery ! Once I get it back I’m going to look into complaints as my blood is boiling!

Re: Screen burn!!

RandomBrunette — Sat, 16 Mar 2019 10:55:07 GMT

I think that I am going to have to join the list of people who wish that they'd read the many threads on O2 recycle before sending off their phone!

My original quote was for £170. This morning I received an update on my "revised quote". My quote had gone from £170 to £34 due to "screen burn".

I originally emailed them asking how this is the case that the screen is so badly damaged but yet I could still use it and noticed no obvious defects. Having read these threads I have now asked for my phone to be returned to me in the condition that I sent it in. It was in near perfect condition, no scratches, no damage. Let's see if it comes back that way! I'd be curious to know from those that have had theirs sent back if they were sent back in the condition they were sent in?

I should point out that I upgraded to a Samsung S10 so,as per current offer, would be getting an extra £100 for trading in my S8 making my original quote £270. It went from £270 to £134 including the offer!

Re: Screen burn!!

Glory1 — Sat, 16 Mar 2019 12:11:10 GMT

Yes, we seem to see this same complaint regularly now. I also just received the new S10+ but there is no way I'm sending my S8+ to O2 Recycle. I was lucky once with them, got the quoted price, but won't risk it again. I'll use somewhere like CEX.

Can't imagine how many complaints there are about these thieves not posted on the forum!

Re: Screen burn!!

EekItsRipley — Mon, 18 Mar 2019 19:00:59 GMT

Thought I would post with exactly the same experience ... absolutely mint Galaxy S8 ...in case and glass screen protector from day one ... guess what ... screen burn . I phoned them and was told it can only be seen under the diagnostics tests !! So a fault (??) invisible to a normal human being reduces value of phone by 80% LOL

I said return the phone in the same condition I sent it ... their reply was shall we have another look and see if we can raise the offer ! To which I said unless the offer is £170 then forget it .

Gary

Re: Screen burn!!

MI5 — Mon, 18 Mar 2019 19:02:50 GMT

Did you get the £170 in the end?

Re: Screen burn!!

EekItsRipley — Mon, 18 Mar 2019 19:09:09 GMT

No ... only got their offer today and then phoned them up .

Re: Screen burn!!

MI5 — Mon, 18 Mar 2019 19:17:31 GMT

Ah OK, let us know how it goes.