topic Re: Proof of purchase in Other Products and Services

Proof of purchase

Christophe79 — Sat, 22 Dec 2018 19:22:41 GMT

Trying to get a proof of purchase email from o2 for the cashback offer, they insist they've sent it three times now. I haven't recieced it

Re: Proof of purchase

Cleoriff — Sat, 22 Dec 2018 19:59:28 GMT

@Christophe79

Did you buy your phone from O2 or a third party seller?

If a third party then you will need to raise a cashback claim from the 3rd party, eg Quidco / Topcahback etc.

Re: Proof of purchase

MI5 — Sat, 22 Dec 2018 20:33:37 GMT

Have you checked your spam folder?

Re: Proof of purchase

Christophe79 — Sat, 22 Dec 2018 21:09:46 GMT

Yes, constantly checking spam/ junk folder. Not there, been online with them every day since Wednesday for over an hour. Getting a bit annoying now

Re: Proof of purchase

Christophe79 — Sat, 22 Dec 2018 21:10:15 GMT

And yes, bought it from o2 online

Re: Proof of purchase

Cleoriff — Sat, 22 Dec 2018 21:40:22 GMT

@Christophe79

What phone did you buy?

Re: Proof of purchase

Christophe79 — Sat, 22 Dec 2018 22:33:15 GMT

It wasn't a phone it was a Samsung galaxy tablet s4

Re: Proof of purchase

viridis — Sat, 22 Dec 2018 22:42:15 GMT

Previous orders in myo2 work for the claim form.
Get a screenshot of your Samsung device order and upload it.
Delivery notes included with deliveries are accepted too.

Re: Proof of purchase

Cleoriff — Sat, 22 Dec 2018 22:46:42 GMT

@Christophe79

I see it was this offer?

https://www.o2.co.uk/shop/samsung/galaxy-tab-s4#contractType=paymonthly

Buy selected Samsung Galaxy devices and you can claim up to £150 cashback. Fill in the redemption form within 30 days of buying your device. You’ll need to provide some details, plus a copy of your proof of purchase. Then you’ll get your cashback by bank transfer, within 30 days of your claim being validated.

So have you followed the instructions in bold above? The item should show in your orders in My O2. So that is all you need