topic Re: MobiPlanet Subscription Text!!? in Other Products and Services

MobiPlanet Subscription Text!!?

Jay — Mon, 17 Dec 2018 14:17:37 GMT

Hi,

I've just recieved a text message:

FreeMsg: Reminder. You are subscribed to MobiPlanet for £4.50 every 7 days from UME until you text STOP MPL to 83463. HELP? 03300535858 help@umelimited.com

Is this one to ignore? I've never signed up MobiPlanet (I've neer heard of them) and don't want to confirm my number exists by messaging them back. BUT... I also don't want to be charged £4.50 every days.

Any advice?

Re: MobiPlanet Subscription Text!!?

jonsie — Mon, 17 Dec 2018 14:19:55 GMT

Don't ignore, follow the advice here

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-scam-What/bc-p/1175092

https://payforitsucks.co.uk

Re: MobiPlanet Subscription Text!!?

Cleoriff — Mon, 17 Dec 2018 14:44:23 GMT

@Jay

Also contact customer services to place the following 2 bars on your account. It will stop this happening again

Bar all Direct to Bill Debits
Premium Bar (calls to premium numbers, 090, 070 etc.)

Best of luck and welcome to the forum

Re: MobiPlanet Subscription Text!!?

Jay — Mon, 17 Dec 2018 14:49:53 GMT

Ok, I'll do the above but how can I also be sure this isn't a scam getting me to click on a dodgy link?

Re: MobiPlanet Subscription Text!!?

Jay — Mon, 17 Dec 2018 14:58:37 GMT

Ewww, this is horrible o2 - poor show indeed.

When I try to text them STOP, I get the following message:

Message Service would like to send a message to 83463.

This will cause charges on your mobile account.

What to do? Getting quite angry with o2 about this.

Re: MobiPlanet Subscription Text!!?

Cleoriff — Mon, 17 Dec 2018 15:04:07 GMT

@Jay wrote:
Ok, I'll do the above but how can I also be sure this isn't a scam getting me to click on a dodgy link?

It IS a scam @Jay

Sadly you may have clicked on a link which signed you up for this service.

Follow the advice in @jonsie's links above and you will be fine.

Also If you apply for the bars to be put on your account as I suggested, then they wont be able to charge you again.

Re: MobiPlanet Subscription Text!!?

Jay — Mon, 17 Dec 2018 17:04:28 GMT

Looking at the posted solution but it doesn't really tell me what to do.

What should I do about the above (my last) message saying I'll be charged?

Re: MobiPlanet Subscription Text!!?

Cleoriff — Mon, 17 Dec 2018 17:14:42 GMT

@Jay

Mobiplanet is part of UME. Contact details here

http://m.uk.mymobiplanet.com/index.cfm?GO=TERMS_CONDITIONS&m=&cpID=&CFID=ab6d6a12-883e-4b30-ab82-5e2...

Send stop to the number given to unsubscribe at any time. For help call 03330035961 or email admin@umelimited.co

You can also contact them on the number or email given. Ask to be refunded and stop further subscriptions.

See another thread here about the same company https://community.o2.co.uk/t5/Pay-Monthly/How-can-I-block-Mobiplanet/m-p/1133983/highlight/true#M152588