topic Voicemail not working in Other Products and Services

Voicemail not working

conor2209 — Tue, 18 Dec 2018 09:16:10 GMT

Recently discovered my voicemail wasn't on. I dialled 1750 and enabled it but the issue I have is that when I dial my mobile from another phone and then reject it it carries on ringing but never reaches the voicemail. The call is however disconnected from my mobile.

Is there anything else I need to do?

Re: Voicemail not working

MI5 — Tue, 18 Dec 2018 09:21:15 GMT

@conor2209

Have a look at help here - any problems, give customer services a call.

https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712

Re: Voicemail not working

conor2209 — Tue, 18 Dec 2018 11:42:06 GMT

Thanks, after turning off the o2 call alert and the voicemail i finally got it to work.

Re: Voicemail not working

MI5 — Tue, 18 Dec 2018 12:19:26 GMT

Ah yes, it's one or the other I'm afraid.