topic Re: Call forwarding in Other Products and Services

Call forwarding

Kittykat — Sun, 16 Dec 2018 08:50:42 GMT

I can't forward my calls as I do not know my voicemail number. Any help would be appreciated

Re: Call forwarding

Cleoriff — Sun, 16 Dec 2018 09:11:41 GMT

Have a look at this thread. Plenty of help in here https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712

You need to set youe VM number to 901

Please note, you can only use call forwarding if you are on a pay monthly contract.

If you have problems and Wifi calling on your phone, you need to turn it off ...

Re: Call forwarding

Kittykat — Sun, 16 Dec 2018 09:21:46 GMT

I have tried sending that code but its saying that there is something wrong with my mmi? How do I turn WiFi calling off? Thanks for your help

Re: Call forwarding

MI5 — Sun, 16 Dec 2018 09:28:16 GMT

If you just want to turn on voicemail, simply dial 1750 to turn on.
WiFi calling option can be found under your device details in your MyO2.

Re: Call forwarding

Cleoriff — Sun, 16 Dec 2018 09:29:05 GMT

Hi @Kittykat

Go into My O2 http://www.o2.co.uk/myo2 and check under device details. If wifi calling is on, then turn it off

You can always turn it back on again if you need it.

Re: Call forwarding

Kittykat — Sun, 16 Dec 2018 09:35:52 GMT

Cleoriff, I have tried to follow the instructions to turn it off but can not find more in my settings.

Re: Call forwarding

Cleoriff — Sun, 16 Dec 2018 09:39:57 GMT

@Kittykat

Have you actually got WiFi calling on your phone? What device is it?

If you haven't got it then it's pointless looking for it.

However, if you DO have it , it will be under DEVICE DETAILS on your phone.

Re: Call forwarding

Kittykat — Sun, 16 Dec 2018 09:44:07 GMT

I have the Sony Xperia xz2, yes I do have it but I do not know how to turn it off

Re: Call forwarding

Cleoriff — Sun, 16 Dec 2018 09:44:31 GMT

Re: Call forwarding

Cleoriff — Sun, 16 Dec 2018 09:53:34 GMT

@Kittykat

If WiFi calling set to ON, then just move the toggle to Off...

All explained for Sony here https://www.o2.co.uk/business/support/network-support/wifi-and-4g-calling

Re: Call forwarding

TurboBevy — Sun, 16 Dec 2018 14:24:46 GMT

I have exactly the same problem. Despite contacting 02 three times now and being told each time, tech support will look at it and I've to try again in 24hrs, reboot phone etc - it seems enabling call diversion is beyond 02. I don't have wifi calling enabled, why the hell would I even want that when I'm paying for 02 to supply a 4g network!

Each time I try and fail to enable call diversion I just get an error message, unexpected response from the network etc. I've tried the call diversion service from the same handset using a GiffGaff and Vodafone SIMs and it just works everytime. No problem no issue.

I think I'll just cancel my new monthly contract and go to a supplier who can supply call diversion as 02 clearly can't. Very poor service and very little in the way of customer care so far other than being told it will work - WELL 02 IT DOESN'T!

Re: Call forwarding

Bambino — Sun, 16 Dec 2018 15:00:44 GMT

@TurboBevy If you've gone past the first 14 days on your new contract you can't just cancel.

Re: Call forwarding

MI5 — Sun, 16 Dec 2018 15:22:38 GMT

WiFi calling is on by default in your MyO2.
Turn it off as advised.

Re: Call forwarding

TurboBevy — Mon, 17 Dec 2018 17:10:26 GMT

So I gave 02 one final go at this on Friday and it failed yet again. I phoned them today to request my PAC code (why you're not given this at the very start of a contract so if it doesn't work out you can just leave! I don't know?). Anyway, person from 02 said, if you leave now, you'll have to pay 12months exit fee. I said. No, I replied. I signed up for 02 on the 3rd of Dec' via the internet, so I have 14 days cooling off period and I'm taking that option to cancel and leave 02, thank you. 02 said. You signed up on the 2nd, she says, so you're too late. I said. Actually, I only received my 02 SIM on the 7th of December (the day 02 went into meltdown) as you took 4 working days to get that to me, so I'm cancelling, okay? 02 said. I'll need to speak to my manager - BRB..... 02 said. Okay, my manager says you can leave with no charges, I'll just put you through to cancellations. I said. Thank you. Cancellations chap. 02 say I can cancel, but I have to use the PAC code, today and today only! I said. Okay, send me the code now and I'll jolly well use it right away. PAC code comes through within 15mins via email. I enter that to transfer my number over to another provider and they inform me that the PAC is not correct for the number I want to keep. FFS. I get back to 02 yet again and let them know they've given me the PAC code for the 02 number, which I don't want to keep. About an hour later...... I get another code and this one is correct/works and the transfer is now in place. I say. I shall never be darkening the door of 02 ever again. :fingers: The End.

Re: Call forwarding

jonsie — Mon, 17 Dec 2018 17:14:54 GMT

Good luck with your new provider