topic Re: Cryptic messages in Other Products and Services

Cryptic messages

Amy3 — Fri, 07 Dec 2018 19:53:06 GMT

Hi,

I've been trying to set up my bank account for OTP texts and they've told me I may need to enable cryptic texts as I'm not receiving any OTP codes, does anyone know how to allow cryptic texts to come through?

Thank you in advance!

Re: Cryptic messages

MI5 — Fri, 07 Dec 2018 20:00:09 GMT

I think they are having you on

but if they are serious, it will be somthing account side so you'll need to call customer services.

Re: Cryptic messages

Anonymous — Fri, 07 Dec 2018 20:00:43 GMT

Somebody’s playing a joke on you I think

Re: Cryptic messages

Anonymous — Sun, 09 Dec 2018 20:06:09 GMT

@Amy3

Exceedingly early April Fool's gag that one.

Doesn't sound like a serious bank to me.

Re: Cryptic messages

Marjo — Mon, 10 Dec 2018 16:56:20 GMT

Hey @Amy3 and all, just checking on our end too just in case there's any info around this that we can find that might explain what your bank had told you.

Re: Cryptic messages

Amy3 — Mon, 10 Dec 2018 20:47:57 GMT

Hi all,

Thank you for all your comments! At least from here I've had a better response, I'm still waiting for the bank to explain why it's not working!

If it's any help, I bank with Santander. I am starting to think I'm being taken for a ride by Santander! 😕

Re: Cryptic messages

MI5 — Mon, 10 Dec 2018 20:54:58 GMT

Hi @Amy3

Not sure if it helps, but I found this on their website:

I'm not receiving any of the alerts I've set up, what should I do?

First check in Online Banking that your alerts are set up to go to the correct number. If this is correct then please call our helpdesk on 0800 917 9170. Lines open 7am to 9pm Monday to Saturday and 8am to 9pm Sundays.
View call charges

If you would like to change your registered mobile number or email address, you can do so by:

using Online Banking, go to the ‘Alerts’ button on the left hand menu
visiting your local branch
calling us on 0800 9 123 123 (lines open 7am to 9pm Monday to Saturday and 8am to 9pm Sundays)

Don't forget, if you're updating your mobile number for Account Alerts, you’ll also need to register your new number in case we need to send you a One Time Passcode for an Online Banking transaction.

Go to the 'My Details and Settings' tab
Go to the 'Change OTP service phone number' link
You will be asked to confirm any changes you make

Re: Cryptic messages

MI5 — Mon, 10 Dec 2018 21:01:41 GMT

@Marjo

I think it might be "encrypted" text messaging that we need here, not "cryptic" though?

Re: Cryptic messages

Cleoriff — Mon, 10 Dec 2018 21:19:23 GMT

@MI5 wrote:
@Marjo
I think it might be "encrypted" text messaging that we need here, not "cryptic" though?

The sounds more sensible!

Re: Cryptic messages

Marjo — Tue, 11 Dec 2018 15:42:35 GMT

Thanks everyone for the troubleshooting here for @Amy3.

It's a bit difficult to say without more information, but having checked in general on our end, it could be the banking app may need certain protocols that only a specific app from the bank could provide. Another thing that came to mind is on a Samsung phone where you can block sending chargeable texts that may in some cases interfere.

You mentioned you were still waiting for clarifications from your bank @Amy3. I'll drop you a PM here on the forum shortly as we'd like to help in the meantime just to check over your account to see if anything can be identified on our end more specifically.