topic Cannot get through to O2 customer service in Other Products and Services

Cannot get through to O2 customer service

CD2018 — Fri, 07 Dec 2018 09:49:28 GMT

Good morning,

I appreciate that O2 will be busy due to yesterdays issues but I lost my phone last night and have called up O2 to organise a replacement (I pay £6 a month for insurance) and have so far waited 1 hour 36 minutes to get through. I am working from home but unable to make calls as I am stuck waiting. Chat is unavailable so can someone please let me know how I can get through to speak to someone?

Thanks

Re: Cannot get through to O2 customer service

Anonymous — Fri, 07 Dec 2018 09:57:29 GMT

@CD2018 You will need to call customer service I’m afraid.

Re: Cannot get through to O2 customer service

davethorp — Fri, 07 Dec 2018 09:59:02 GMT

Sorry to hear you lost your phone but sure you'll be quickly sorted when you do get through to them

As you say customer services are going to be a little busy today so all you can really do is wait until you do get through

Re: Cannot get through to O2 customer service

Marjo — Mon, 10 Dec 2018 14:48:48 GMT

Hi @CD2018, sorry to hear that you've lost your phone. 😞 Did you manage to speak with Customer Service in the end after you last posted?

Re: Cannot get through to O2 customer service

jonsie — Mon, 10 Dec 2018 14:58:57 GMT

The waiting time is actually quite shocking at the moment....