topic Re: Using a PAC? in Other Products and Services

Using a PAC?

tarren2 — Sun, 09 Dec 2018 16:23:20 GMT

I,ve given O2 my PAC, I,m moving from Vodafone to O2. Can some kind soul tell me what happens now, when for example do I replace with my O2 sim? From what I can make out, O2 will contact Vodafone and cancel my monthly contract, is that correct or do I have to contact them myself?

Thank you.

Re: Using a PAC?

MI5 — Sun, 09 Dec 2018 16:29:00 GMT

@tarren2

Firstly, nothing will happen over the weekend.

Tomorrow, you should get a text to your Voda number telling you when the change will happen.

On that day, your voda sim will turn off and around 2 to 4 hours later your number will be ported to your O2 sim.

Keep rebooting your o2 sim until it comes online and once started, it can take 24 hours for everything to be working correctly.

Re: Using a PAC?

tarren2 — Sun, 09 Dec 2018 16:40:39 GMT

Thank you for that advice, much appreciated.

Re: Using a PAC?

MI5 — Sun, 09 Dec 2018 16:42:57 GMT

Most welcome

PS. Should have said that your Voda contract will end automatically when your number moves to O2.

Re: Using a PAC?

tarren2 — Mon, 10 Dec 2018 04:53:10 GMT

That's a relief, I was wondering about my contract with Vodafone,

Thank's once again.

Re: Using a PAC?

tarren2 — Thu, 13 Dec 2018 11:10:17 GMT

Well, I've had two chat sessions and one talk session and my number has yet to port across. Disappointing to say the least. Was also promised a ringback this AM but hasn't happened yet.

Iv'e just had another chat session 11am and have been promised I will port across by 6pm, here's hoping.

Re: Using a PAC?

jonsie — Thu, 13 Dec 2018 16:39:51 GMT

You should receive a text telling you when the port will take place. Had your number lost connection yet with your previous provider?

Re: Using a PAC?

tarren2 — Fri, 14 Dec 2018 06:39:05 GMT

Yes, I had a text, informing me the port would take place on Tuesday, and yes, I lost my connection to Vodafone and you won't be surprised to hear I never got that ringback I was promised, and the chat sessions increased to three.

I'm getting fed up now, beginning to wish I'd never left Vodaheaven.

What more can I do? if I contact via chat, they are either totally incompitant or at worse, telling lies to fob me off. The same goes for the phone help.

Thank you for your reply.

Re: Using a PAC?

MI5 — Fri, 14 Dec 2018 06:55:43 GMT

You have rebooted your phone I assume?

Re: Using a PAC?

tarren2 — Fri, 14 Dec 2018 09:00:26 GMT

About a thousand times, even removed the battery, I'm sorry, but O2 really are hopeless.

Just been in contact with O2 again, again been promised to get it sorted, again, fingers Xd.

Re: Using a PAC?

MI5 — Fri, 14 Dec 2018 08:41:38 GMT

Hard to argue with that sometimes.
We have to consider the possibility of a faulty SIM next. Can you get to an O2 store for them to look at the issue for you?

Re: Using a PAC?

tarren2 — Fri, 14 Dec 2018 12:19:57 GMT

I'll let O2 handle it at the moment, but our nearest store is 180 miles round trip, all day bus job. My biggest concern was loseing my old number, but I was assured this morning that the PAC had tied my number to O2. I'm sure it will get sorted out eventually.

I do appreciate everyones comments and suggestions. Thank you.

Re: Using a PAC?

tarren2 — Mon, 17 Dec 2018 15:08:24 GMT

Just to let you kind people know, everything now ported across, so very happy, thank you all again.

I tweeted in the end, far more effective than chat or phone.

Re: Using a PAC?

jonsie — Mon, 17 Dec 2018 22:27:27 GMT

Happy you got there in the end