topic Re: O2 Preventing Tado V3+ App Upgrade in Other Products and Services

O2 Preventing Tado V3+ App Upgrade

Will197 — Fri, 30 Nov 2018 17:46:34 GMT

Being told that because the Tado Thermostat was bought from O2 that we cannot upgrade the Google Play/iOS app to V3+ by paying £20 . Anyone else have that issue?

From Tado Support
The reason you cannot see the upgrade button is that you either purchased the tado° devices directly from our partner or you purchased used devices which were originally sold or rented out by our partner.

If the partner agrees to release the upgrade to its customer base you will see the upgrade button in the tado app.

If you have any doubt, please contact the organisation where you purchased the tado° device.

Re: O2 Preventing Tado V3+ App Upgrade

anticpated — Fri, 30 Nov 2018 18:08:35 GMT

Seems a but unfair. They should make that clear before you purchase.

Re: O2 Preventing Tado V3+ App Upgrade

MI5 — Fri, 30 Nov 2018 18:09:35 GMT

@viridis @gmarkj any ideas?

Re: O2 Preventing Tado V3+ App Upgrade

anticpated — Fri, 30 Nov 2018 18:20:19 GMT

3rd party licenses must differ from direct licensing.

Re: O2 Preventing Tado V3+ App Upgrade

gmarkj — Fri, 30 Nov 2018 19:33:20 GMT

Just reading the comments on the Play store, and don't think it is limited to o2 customers.
7 out of the first 10 reviews are that they are being asked to pay for the upgrade.
Can't be certain they are not also customers, but most cite that they are early customers.
Reading the Tado blog, the existing app will continue to work with our kit and they will continue to maintain it.
The new version is for newer hardware, but is also backwards compatible.
To be honest, if it still works (and ours does) I am not going to worry too much about it.

Re: O2 Preventing Tado V3+ App Upgrade

anticpated — Fri, 30 Nov 2018 20:45:00 GMT

That would make sense.

Re: O2 Preventing Tado V3+ App Upgrade

Will197 — Sat, 01 Dec 2018 14:45:43 GMT

Not sure if I understood the reply, the problem isn't about paying the £20. I'm over that.
The issue is that everyone is getting an option to upgrade their app to V3+ except people who bought from O2.
They state O2 has control over the upgrade option which I find hard to understand.

Re: O2 Preventing Tado V3+ App Upgrade

gmarkj — Sat, 01 Dec 2018 17:47:06 GMT

I read it as everyone has to pay the fee unless they have only just bought some of the kit?

Re: O2 Preventing Tado V3+ App Upgrade

Will197 — Sat, 01 Dec 2018 17:52:29 GMT

It's the other way round.
Those who have V3 and before don't need to do anything. Only if they want a pretty app and the included auto assist do they need to pay to upgrade.
V3+ users I think get the first year free and then need to pay.

Re: O2 Preventing Tado V3+ App Upgrade

PhoneChanger — Sat, 01 Dec 2018 23:58:35 GMT

Not just O2. Homeserve customers have the same issue

Re: O2 Preventing Tado V3+ App Upgrade

Will197 — Mon, 03 Dec 2018 13:46:42 GMT

Good to know. Strange how they come out with a deal where they let the partners make the software decisions.
Wasn't made clear to the users.

Re: O2 Preventing Tado V3+ App Upgrade

gmarkj — Wed, 05 Dec 2018 10:48:11 GMT

Was obviously having a moment - have re-read your initial post and actually understand it now!
Looking into what the upgrade does, I am not sure if it is worth it!
First is the air comfort - it will suggest if you need to close windows if the air quality outside is poor. Not sure if this would be of use to me as I have no clue how they judge this - where is my nearest weather station for example?
Second is the auto assist which will automatically adjust the heating to the most efficient setting. Sorry, doesn't the app do that anyway based on location?
So I am happy with what I have now - admittedly, £20 one off fee for a lifetime upgrade is "reasonably" priced, but do I need it/will it improve anything? I doubt it....

Re: O2 Preventing Tado V3+ App Upgrade

Will197 — Wed, 05 Dec 2018 22:07:00 GMT

The main part for me is the cleaner interface that gives an overview of everything in one page. As well as supporting further updates that they have on their road map.

Re: O2 Preventing Tado V3+ App Upgrade

Will197 — Wed, 12 Dec 2018 15:50:15 GMT

Just got a new update today from Tado and the upgrade to v3+ option came up in the app.
Paid the one time fee it £20 and have now got the new v3+ app.

Re: O2 Preventing Tado V3+ App Upgrade

gmarkj — Fri, 14 Dec 2018 07:05:06 GMT

Is there much of a difference? What "extras" does the paid version offer?

Re: O2 Preventing Tado V3+ App Upgrade

Will197 — Fri, 14 Dec 2018 19:17:37 GMT

You and I both just stated them in the posts just above