topic Re: O2 travel inclusive zone in Other Products and Services

O2 travel inclusive zone

Nortendnevets — Wed, 05 Sep 2018 01:17:57 GMT

Hi all

Currently in Florida USA. Really confused about the travel inclusive zone. I have the correct tariff. 15gb per month and got the contract in August. Even checked my O2 and it says I have it.

What I don't understand is how to use it. Do I just turn my data on or do I need to turn on roaming as well? Do I get my full 15gb of data to use or am I capped? I tried speaking to my local store but their answers where just cryptic.

Many thanks thanks guys

Steve

Re: O2 travel inclusive zone

jonsie — Wed, 05 Sep 2018 01:55:10 GMT

You need to turn on mobile/cellular data and data roaming to use the Travel Inclusive. Beware though that there are daily allowances.

You’ll get a daily allowance of 120 minutes and 120 texts, and data, when you roam in our O2 Travel Inclusive Zone. There’s no cap on data, but we’ll manage traffic and may need to slow down speeds depending on usage, and all allowances are subject to our Fair Usage policy. Calls and texts to premium rate numbers and other special numbers are not included.

https://www.o2.co.uk/international/travel-inclusive-zone

https://community.o2.co.uk/t5/How-to-Guides/O2-Contract-with-O2-Travel-Inclusive-75-Free-Countries-and-33-x/ba-p/1115664

A few have reported that the O2 Travel Inclusive hasn't been working as it should in the USA so keep an eye out for charges in My O2. Any data charges should be refunded.

Do let us know if indeed you do incur data charges so that our admin team can hopefully help you out.

Re: O2 travel inclusive zone

EmilieT — Thu, 06 Sep 2018 08:52:37 GMT

Hi @Nortendnevets, I hope you find all the information @jonsie shared above useful, but pelase do elt us know if you have any other questions!

I hope you have a great time in Florida

Re: O2 travel inclusive zone

JohnJohn — Thu, 25 Oct 2018 11:02:34 GMT

I arrived in the USA and got the welcome text for O2 Travel Inclusive. But was charged £4.99 per day!
My tariff had the Inclusive bolt on up to last June but my new contract removed it. The 'system' appears confused!

Re: O2 travel inclusive zone

Cleoriff — Thu, 25 Oct 2018 11:14:33 GMT

Hi @JohnJohn

You mention your new contract. Were you eligible for O2 Travel Inclusive on that?

"Free O2 Travel in our Inclusive Zone is available with selected phones and tablets on our 4GB, and 15GB and above O2 Refresh tariffs, as well as our £20 and above 12 month sim only tariffs. It’s not available on any other sim only tariff, O2 Refresh tariffs below 4GB, or 5GB and 10GB O2 Refresh tariffs".

https://www.o2.co.uk/international/travel-inclusive-zone

Re: O2 travel inclusive zone

MI5 — Thu, 25 Oct 2018 11:18:01 GMT

Travel inclusive is only available on certain tariffs.
The text you received on entry suggests you don't have it and would therefore,be charged.

Re: O2 travel inclusive zone

JohnJohn — Thu, 25 Oct 2018 14:07:51 GMT

I went to my local O2 shop and the Guru and manager both looked at the text and confirmed it was the O2 travel inclusive text which said it was free.

The 'system' clearly thought I had the inclusive bolt on. I thought I had it. But when I checked I did not and clould not add it.

Hm.

Re: O2 travel inclusive zone

MI5 — Thu, 25 Oct 2018 15:47:47 GMT

It's not something you can add. It comes as a bonus with certain tariffs only.