topic Re: Samsung a5 2017 no sim card in Other Products and Services

Samsung a5 2017 no sim card

Mick50 — Tue, 05 Jun 2018 20:26:18 GMT

Any advice appreciated.

My Samsung A5,now shoes no sim fitted,done the normal,restating,removed and replaced the sim but problem remains.
Any help appreciated

Re: Samsung a5 2017 no sim card

MI5 — Tue, 05 Jun 2018 20:29:31 GMT

Pop into your nearest O2 shop for a free replacement sim first and see if that fixes it, or call customer services if no store nearby http://www.o2.co.uk/contactus

Re: Samsung a5 2017 no sim card

jonsie — Tue, 05 Jun 2018 21:46:16 GMT

Does the sim work in another phone?

Re: Samsung a5 2017 no sim card

Bambino — Tue, 05 Jun 2018 22:02:53 GMT

@Mick50 Should a replacement sim not help, contact Samsung directly. Do not use O2 Repair.

http://www.samsung.com/uk/support/

Re: Samsung a5 2017 no sim card

EmilieT — Wed, 06 Jun 2018 15:09:07 GMT

Hi @Mick50, let us know if either of the advice above helped you get your SIM working, or if you need further help

Re: Samsung a5 2017 no sim card

Mick50 — Wed, 06 Jun 2018 19:11:16 GMT

Hi,many thanks for the replies,my wife is going to take the phone into the 02 shop this Friday,I will let you know the update guys (I,m not available to take it myself)

Re: Samsung a5 2017 no sim card

MI5 — Wed, 06 Jun 2018 19:12:44 GMT

Fingers crossed

Re: Samsung a5 2017 no sim card

jonsie — Thu, 07 Jun 2018 00:04:47 GMT

Can I make a suggestion, if it turns out to be a phone problem, don't let them send it for repair. Deal directly with Samsung whether they tell you they use the same people as Samsung or not.