https://community.o2.co.uk/t5/Other-Products-and-Services/ALCATEL-one-touch-pixi/m-p/1128138#M30784 Sounds like the phone is trying to do an update of either an app or the firmware, but the update is not compatible with the phones current level of software.<BR />Can you see anything downloading in the notification bar or any other notifications anywhere?<BR />If you can't find what is trying to update, you may have to do a factory reset, but most likely is an old app that is no longer compatible. Wed, 30 May 2018 11:46:29 GMT MI5 2018-05-30T11:46:29Z https://community.o2.co.uk/t5/Other-Products-and-Services/ALCATEL-one-touch-pixi/m-p/1128134#M30782 <P>I recently purchased an ALCATEL one touch pixie.When I log in I keep getting a message flag up which read's"Problem parsing the package",can anyone help please.</P> Wed, 30 May 2018 11:28:53 GMT https://community.o2.co.uk/t5/Other-Products-and-Services/ALCATEL-one-touch-pixi/m-p/1128134#M30782 Yorky37 2018-05-30T11:28:53Z https://community.o2.co.uk/t5/Other-Products-and-Services/ALCATEL-one-touch-pixi/m-p/1128135#M30783 <P>Is this My O2? An app or website error?</P> Wed, 30 May 2018 11:38:20 GMT https://community.o2.co.uk/t5/Other-Products-and-Services/ALCATEL-one-touch-pixi/m-p/1128135#M30783 jonsie 2018-05-30T11:38:20Z https://community.o2.co.uk/t5/Other-Products-and-Services/ALCATEL-one-touch-pixi/m-p/1128138#M30784 Sounds like the phone is trying to do an update of either an app or the firmware, but the update is not compatible with the phones current level of software.<BR />Can you see anything downloading in the notification bar or any other notifications anywhere?<BR />If you can't find what is trying to update, you may have to do a factory reset, but most likely is an old app that is no longer compatible. Wed, 30 May 2018 11:46:29 GMT https://community.o2.co.uk/t5/Other-Products-and-Services/ALCATEL-one-touch-pixi/m-p/1128138#M30784 MI5 2018-05-30T11:46:29Z https://community.o2.co.uk/t5/Other-Products-and-Services/ALCATEL-one-touch-pixi/m-p/1128444#M30802 <P>Hi&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/2954911">@Yorky37</a>, how are you getting on with this? <img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@86490D440D0190FE6D301D335D2A66D8/images/smilies/011.png" alt="slight_smile" title="slight_smile" /></P> Thu, 31 May 2018 17:09:49 GMT https://community.o2.co.uk/t5/Other-Products-and-Services/ALCATEL-one-touch-pixi/m-p/1128444#M30802 Marjo 2018-05-31T17:09:49Z https://community.o2.co.uk/t5/Other-Products-and-Services/ALCATEL-one-touch-pixi/m-p/1129923#M30922 <P>I did a factory reset as suggested and everything seems fine now.Thanks for your help.</P> Thu, 07 Jun 2018 05:28:36 GMT https://community.o2.co.uk/t5/Other-Products-and-Services/ALCATEL-one-touch-pixi/m-p/1129923#M30922 Yorky37 2018-06-07T05:28:36Z https://community.o2.co.uk/t5/Other-Products-and-Services/ALCATEL-one-touch-pixi/m-p/1129938#M30925 Pleased that sorted it for you. Thu, 07 Jun 2018 08:09:33 GMT https://community.o2.co.uk/t5/Other-Products-and-Services/ALCATEL-one-touch-pixi/m-p/1129938#M30925 MI5 2018-06-07T08:09:33Z