topic Re: Live chat not working. in Other Products and Services

Live chat not working.

Sharpy1 — Tue, 08 May 2018 11:12:49 GMT

Hi guys, is anyone else having trouble getting a response from live chat? Thanks.

Re: Live chat not working.

MI5 — Tue, 08 May 2018 11:16:21 GMT

The usual fix is to try a different browser or clear cache and cookies from the one you are using now.

Re: Live chat not working.

Cleoriff — Tue, 08 May 2018 11:19:53 GMT

No it's absolutely fine for me @Sharpy1

Re: Live chat not working.

LisaB1 — Tue, 08 May 2018 12:55:50 GMT

I have been trying to access live chat for over an hour now and still no joy! Tried different browsers etc... but nothing seems to be working.

Re: Live chat not working.

Cleoriff — Tue, 08 May 2018 13:05:50 GMT

@LisaB1have you tried Live chat in the complaints link?

https://www.o2.co.uk/how-to-complain

If you scroll down on the link I have given, you will see the live chat option at the bottom of the page

Re: Live chat not working.

LisaB1 — Tue, 08 May 2018 13:45:51 GMT

Tried that too! Still nothing.

Re: Live chat not working.

pgn — Tue, 08 May 2018 18:44:42 GMT

Hi, @LisaB1 - if you use Twitter, @O2 will put you iin touch with their Social Media team, who will send you a url to take you straight into chat, if necessary.

Same applies to the O2 team in Facebook (same team, I think, but I do not use FB so don't know the handle they use on FB).

I have used Twitter with a high degree of success on several occasions... Good, knowledgeable, and responsive.

Good luck, I hope you get it sorted out soon. 👍

Re: Live chat not working.

Cleoriff — Tue, 08 May 2018 20:56:51 GMT

@pgnIt is the same team on FB, sadly their responses aren't quite as quick. Twitter seems the route to go

Incidentally they 'were' the same people who post here about updates and new releases. Not sure if that's changed now....?.