topic Re: Ordering iTunes vouchers: invalid email address? in Other Products and Services

Ordering iTunes vouchers: invalid email address?

Jonk — Mon, 30 Apr 2018 13:08:07 GMT

Anyone ordered iTunes voucher recently?

Tried to order an iTunes voucher but keep getting an error (for all my email addresses): "Sorry, but that email doesn't seem to be valid email or there was an error".

To test this, go to "http://www.o2vouchers.co.uk/", type in an email address and it will be rejected. Seems to me the web server is broken. Anyone had success?

Re: Ordering iTunes vouchers: invalid email address?

MI5 — Mon, 30 Apr 2018 13:13:05 GMT

Might be worth you calling customer service to report the issue http://www.o2.co.uk/contactus

Re: Ordering iTunes vouchers: invalid email address?

Jonk — Tue, 01 May 2018 09:58:20 GMT

Thanks, MI5. I did chat with them but they had no clue:-( They said it was a problem with Boku (the payment processor) but Boku said that it is O2 who is responsible for the email checking. It is difficult to find which O2 department is in charge of this.

As there are some O2 people who frequent this community, I was hoping that one of them might help to point me to the right department/people...

Re: Ordering iTunes vouchers: invalid email address?

Cleoriff — Tue, 01 May 2018 10:19:08 GMT

@Jonk wrote:
Thanks, MI5. I did chat with them but they had no clue:-( They said it was a problem with Boku (the payment processor) but Boku said that it is O2 who is responsible for the email checking. It is difficult to find which O2 department is in charge of this.
As there are some O2 people who frequent this community, I was hoping that one of them might help to point me to the right department/people...

@Martin-O2 @Marjo @EmilieTare you able to help @Jonk with this one?

Re: Ordering iTunes vouchers: invalid email address?

EmilieT — Tue, 01 May 2018 11:25:12 GMT

Thanks @Cleoriff for the mention

@Jonk I'm sending you a quick PM now to see if we can find out more about what's happening!

Re: Ordering iTunes vouchers: invalid email address?

Cleoriff — Tue, 01 May 2018 11:38:33 GMT

Thanks @EmilieT

Re: Ordering iTunes vouchers: invalid email address?

Jonk — Tue, 01 May 2018 11:43:24 GMT

Thanks all for your help.

Emilie, I have PMed you the details. If you need any more details, please let me know.

Thanks again.

Re: Ordering iTunes vouchers: invalid email address?

Superbreakfast — Wed, 02 May 2018 17:04:48 GMT

I'm also having the same problem. Please could you issue a fix?

Re: Ordering iTunes vouchers: invalid email address?

MI5 — Wed, 02 May 2018 17:09:06 GMT

@Superbreakfast wrote:
I'm also having the same problem. Please could you issue a fix?

I'll tag @EmilieT for you who I'm sure will be in touch with you for more info.

Re: Ordering iTunes vouchers: invalid email address?

darrengf — Wed, 02 May 2018 21:13:37 GMT

I’ve had hourendous problems with getting them and don’t bother even trying to speak to Boku or who ever it is.

I requested £25 got the sms and then accidentally deleted it. My fault, so I thought just request it again. Nope your not allowed as it said sorry you have spent too much. Too much on what, I’ve spent nothing as I didn’t use it.

contacted Helpline, waist of time. Yes they can see my transaction but can’t help, sorry o2 are the one that’s the fault in stopping you buying too much, but I didn’t buy it as I never finished the transaction. Sorry that’s not my fault and I can’t help you.

but you can’t even request the sms again.

So what happened if the sms doesn’t come. Same Boku says you have used it too much. That’s o2 rules apparently.

i spoke to them for 4 days, explaining you can see I’ve not bought anything as the sms timed out now.

response was sorry we can’t help you. Also please don’t email any more as the responses will be the same. We are not the fault o2 is.

wow what amazing customer care. I then had to wait a full 1 month and 1 day as the system refused everytme I wanted to buy one.

so last week I requested it again. It went through but sms didn’t come in time so the 15 min expired. And now I have to wait for another month.

so I won’t use the service again, I went to the shop and bought one.

its my money, they can see nothing was removed, I understand there is a £30 limit per month, it only if you were able to use the service.

domt know anything about it and the company that runs it are unhelpful and useless. They can’t reset it, can’t help, won’t help and said it’s o2 fault. They put blockers on it, ring them and complain.

Re: Ordering iTunes vouchers: invalid email address?

jonsie — Wed, 02 May 2018 21:19:15 GMT

This isn't the only thread where people were having the same issues so it's been going on for quite a while now.

Re: Ordering iTunes vouchers: invalid email address?

EmilieT — Thu, 03 May 2018 09:00:17 GMT

Thanks for reporting this to us, guys We’re looking into it as a priority and we’ll let you know when we’ve got an update!

Re: Ordering iTunes vouchers: invalid email address?

Jonk — Thu, 03 May 2018 10:01:24 GMT

Many thanks, @EmilieT. Hope you are able to communicate with the right department. O2 is excellent in providing extra services but it puts people off when they do not work:-( To make it worse, the front line Guru knows very little about these extra services...

Re: Ordering iTunes vouchers: invalid email address?

Superbreakfast — Thu, 03 May 2018 15:45:15 GMT

Thankyou I do hope it gets sorted out ASAP

Re: Ordering iTunes vouchers: invalid email address?

Pleasehelp1 — Tue, 08 May 2018 06:30:12 GMT

Hi I have the very same problem

Re: Ordering iTunes vouchers: invalid email address?

Cleoriff — Tue, 08 May 2018 07:25:39 GMT

@Pleasehelp1 wrote:
Hi I have the very same problem

We are hoping that @EmilieT (Community Admin) will have some sort of answer to this issue. She is currently looking into it and will be back on today I think @Pleasehelp1

Re: Ordering iTunes vouchers: invalid email address?

Chadly — Tue, 08 May 2018 09:20:17 GMT

I have the same problem, was on to customer service for 1 hour Thursday and 45 mins so far this morning!!

Re: Ordering iTunes vouchers: invalid email address?

EmilieT — Tue, 08 May 2018 09:23:49 GMT

@Cleoriff wrote:

We are hoping that @EmilieT (Community Admin) will have some sort of answer to this issue. She is currently looking into it and will be back on today I think

You're correct @Cleoriff, I'll be posting an update here as soon as we have one. We're still looking into it for now, but hopefully I'll be able to tell you more soon @Jonk, @Chadly, @Pleasehelp1 and @Superbreakfast

Re: Ordering iTunes vouchers: invalid email address?

Chadly — Tue, 08 May 2018 09:48:35 GMT

Thank you.
Just been told that IT have looked at it, it’s a problem with the website need to allow 5 working days!

Re: Ordering iTunes vouchers: invalid email address?

Pleasehelp1 — Tue, 08 May 2018 17:08:08 GMT

Really chadly oh no