topic Re: appalling customer service in Other Products and Services

appalling customer service

Anonymous — Tue, 06 Feb 2018 09:39:59 GMT

problems trying to get answers about my new tripple sim contract- with 3 online chat servers so much wasted time spent typing with all of them and each time we get to the nitty gritty of the problem- contact LOST- I smell a rat and wished I didnt upgrade- I filled out 2 request to keep old number,not happening and now a bill which i wasnt expecting!!!!

Re: appalling customer service

adamtemp64 — Tue, 06 Feb 2018 09:42:45 GMT

You really need to talk to o2 on the phone to get any complex account issues sorted .

Re: appalling customer service

Cleoriff — Tue, 06 Feb 2018 09:43:07 GMT

Hi @Anonymous its far better to speak to CS not live chat if its an account based issue.

https://www.o2.co.uk/contactus

Re: appalling customer service

MI5 — Tue, 06 Feb 2018 09:47:59 GMT

How to keep your number here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number and first bill explained here
https://www.o2.co.uk/help/account-and-billing/first-bill

Re: appalling customer service

Anonymous — Tue, 06 Feb 2018 11:54:21 GMT

What number??? just rang a 0800 number only to be cut off at the selection for query process

Re: appalling customer service

Anonymous — Tue, 06 Feb 2018 11:56:26 GMT

sent 2 keep my mobile number forms in- to no joy and cannot find an o2 representative that SPEAKS!!

Re: appalling customer service

Cleoriff — Tue, 06 Feb 2018 12:17:49 GMT

@Anonymousif you use the contact us link in my post above you will get through to a customer services rep. You can speak to someone from there. Posting again in case you missed it https://www.o2.co.uk/contactus

Re: appalling customer service

MI5 — Tue, 06 Feb 2018 12:18:53 GMT

If you are calling from an O2 sim, dial 202 for customer services.

Re: appalling customer service

Anonymous — Tue, 06 Feb 2018 13:41:53 GMT

I'm having a problem too. Webchat couldn't solve my problem and told me to ring 202 or 03448090202. I've tried these numbers 14 times from two O2 sims and a landline and got disconnected every time beore my call was answered. I'm bemused about how difficult it is to communicate with a communications company.

Re: appalling customer service

MI5 — Tue, 06 Feb 2018 14:03:15 GMT

@Marjo @Martin-O2 any known issues with customer service currently?

Re: appalling customer service

Marjo — Tue, 06 Feb 2018 14:11:58 GMT

wrote:
@Marjo @Martin-O2 any known issues with customer service currently?

Haven't heard anything but checking at the moment just in case.

What issues are you having @Anonymous & @Anonymous in case the community could help in some way?

Re: appalling customer service

jonsie — Tue, 06 Feb 2018 14:15:15 GMT

Seriously? I just called customer service and got through straight away, no hold music or anything and once through saying what the problem was and answering the security question it was an instant connection to an adviser so no problems for me at all

Re: appalling customer service

Marjo — Tue, 06 Feb 2018 14:22:38 GMT

@jonsie wrote:

Seriously? I just called customer service and got through straight away, no hold music or anything and once through saying what the problem was and answering the security question it was an instant connection to an adviser so no problems for me at all

Thanks for checking that on your end @jonsie.

To add, just got a response that there seems to be no issues at the moment with Customer Service phone lines.

Re: appalling customer service

MI5 — Tue, 06 Feb 2018 14:24:48 GMT

Strange how some are having problems then.

Re: appalling customer service

Marjo — Tue, 06 Feb 2018 14:27:22 GMT

Hi @Anonymous please do let us know if you managed to get through to CS in the end to sort out your new contract? I'll drop you a quick PM just in case you're still stuck, to see if we can help speed things up on our end for you.

Re: appalling customer service

jonsie — Tue, 06 Feb 2018 15:58:59 GMT

I simply called 202. Maybe someone else can check? There are quite a few of us on here with spare time to post....