topic Re: o2more@o2.com Text Message in Other Products and Services

o2more@o2.com Text Message

welshsteve76 — Fri, 17 Nov 2017 13:03:42 GMT

Hi all.

My wife has started getting text messages into her text inbox that do not have a number associated with them. Instead they show as from "o2more@o2.com". When you click into the message, it says it failed to download and a message pops up that says "Converting to MMS".

Is this genuine? It's hard to tell because O2 have started effectively spamming recently with all the O2 More and O2 Priority texts and emails.

Anyway, from her phone I text "STOP" to O2 More (20502) and got a bounce back saying these will stop. But I wanted to check if these are genuine as I don't think they are. Because there is no number you can't block it either, which again rouses suspicion.

Re: o2more@o2.com Text Message

Cleoriff — Fri, 17 Nov 2017 13:45:11 GMT

@welshsteve76 O2 More is genuine. See here https://www.o2.co.uk/more-for-you

If you have any concerns about the texts you should give CS a call https://www.o2.co.uk/contactus

Re: o2more@o2.com Text Message

MI5 — Fri, 17 Nov 2017 14:33:58 GMT

You can login to your MyO2 http://www.o2.co.uk/myo2 and turn off the official spam from O2.

Re: o2more@o2.com Text Message

welshsteve76 — Fri, 17 Nov 2017 14:57:09 GMT

Thanks.

I find it staggering that this kind of message is sent through to a text inbox. Masking it's true number and hiding as an MMS message. Poor show if you ask me.

Re: o2more@o2.com Text Message

jonsie — Fri, 17 Nov 2017 15:07:34 GMT

I had a few when all our accounts were converted back to default of opting in to everything but easily fixed. There are other boxes you might want to unstick too. Make sure you save at the bottom of the page.

Re: o2more@o2.com Text Message

jonsie — Fri, 17 Nov 2017 15:09:35 GMT

Re: o2more@o2.com Text Message

welshsteve76 — Fri, 17 Nov 2017 15:14:26 GMT

Already done so on my account. Will get my wife to do the same this evening

Re: o2more@o2.com Text Message

Cleoriff — Fri, 17 Nov 2017 17:10:16 GMT

@welshsteve76 wrote:
Already done so on my account. Will get my wife to do the same this evening

Best way to go @welshsteve76 Good luck with it...

Re: o2more@o2.com Text Message

welshsteve76 — Mon, 27 Nov 2017 14:22:56 GMT

Well since making the changes my wife has received another text message from "o2more@o2.com"

I really just do not understand why the number this is coming from is masked. You can't email a text message, which makes me think this is not a genuine O2 more message. If it is genuine, then O2 need to sort it out because this is not good practice in my opinion.

Re: o2more@o2.com Text Message

jonsie — Mon, 27 Nov 2017 22:14:02 GMT

Any changes of preference can take a couple of weeks to come into effect. It certainly isn't instant but in this day and age it should be.

Re: o2more@o2.com Text Message

Cleoriff — Mon, 27 Nov 2017 22:54:44 GMT

@jonsie wrote:
Any changes of preference can take a couple of weeks to come into effect. It certainly isn't instant but in this day and age it should be.

Though then you have the problem that the number is already 'out there'....as we all found out when O2 changed our preferences when they updated the website..

Re: o2more@o2.com Text Message

welshsteve76 — Tue, 28 Nov 2017 09:12:41 GMT

Given the impending GDPR rules governing data, it is still shocking the way companies manipulate the rules and disregard people's wishes when it comes to marketing.

The "can take up to 28 days to update your preferences" is just an excuse for companies to keep sending out marketing to people for as long as possible. In this day and age, customer accounts will be recorded in a database and should have a marketing flag, a boolean indicating whether the person grants permission to send them marketing or not.

An unsubscribe link in an email or text should automatically trigger an update statement to that record to set the boolean to the "No marketing" option. As we know, data is also provided to 3rd party companies (permission would be given via those annoying tick boxes you have to set to opt out on most website forms). This database update should in turn trigger an alert to the marketing people that instructs them to inform any third party companies they have provided with the data to immediately remove or update marketing preferences for that person.

Re: o2more@o2.com Text Message

Cleoriff — Tue, 28 Nov 2017 09:36:29 GMT

I will tag in members of our community team @welshsteve76 Hopefully they will be able to pass on your concerns to the marketing team @Marjo @MercedesS @Martin-O2

Re: o2more@o2.com Text Message

Marjo — Tue, 28 Nov 2017 10:02:08 GMT

Good morning! Thanks for the tag @Cleoriff.

@welshsteve76 Awesome to see you back on the forum! Thanks for posting your thoughts about this and sorry to hear that you're disappointed with the messages. We can certainly pass on your feedback over to the relevant team at O2. Please don't hesitate to post again if you have any additional comments too.

Thanks guys for all the helpful info @Cleoriff, @MI5, @jonsie!

Re: o2more@o2.com Text Message

welshsteve76 — Wed, 29 Nov 2017 09:01:20 GMT

Thanks @Cleoriff @Marjo Appreciate your efforts