topic Re: Can't log in to My O2 today, I'm trying to track an order in Other Products and Services

Can't log in to My O2 today, I'm trying to track an order

Anonymous — Fri, 03 Nov 2017 13:01:04 GMT

I'm guessing that's a bad day for o2 with the Iphone X release today, but I'm waiting for news on a click and collect order (which promised on the website I would be able to collect the same day i.e. yesterday, by the way, but when I got my order confirmation it had magically changed to tomorrow) and now I can't log in to My o2 at all. I just get an "Oops, something has gone wrong" error.

Re: Can't log in to My O2 today, I'm trying to track an order

gmarkj — Fri, 03 Nov 2017 13:23:15 GMT

Try the normal fixes - clear, cache and cookies, try another browser.
If that still doesn't work you could try Live Chat or calling the Customer Services team, but as you point out they might be busy...

Re: Can't log in to My O2 today, I'm trying to track an order

Cleoriff — Fri, 03 Nov 2017 13:31:23 GMT

@Anonymous This problem occurred yesterday. I have just tried My O2 for you...not only could I not sign in but it locked me out of the forum as well. @MercedesS @Martin-O2 @Marjo Could you check whats happening please?...:smileysad:

Re: Can't log in to My O2 today, I'm trying to track an order

jonsie — Fri, 03 Nov 2017 13:39:20 GMT

It's working fine for me so Like most things, it's not affecting everyone.

Re: Can't log in to My O2 today, I'm trying to track an order

Cleoriff — Fri, 03 Nov 2017 13:45:27 GMT

@jonsie wrote:
It's working fine for me so Like most things, it's not affecting everyone.

Well I wont be trying it again on my PC....It's one thing having no access to My O2 but then automatically signing me out of the forum and not allowing me back... is another thing completely!

Re: Can't log in to My O2 today, I'm trying to track an order

MercedesS — Fri, 03 Nov 2017 13:47:24 GMT

Hello @Anonymous

Looks like working for us, can you please help us with more information?

If anyone can helps us here... it should be working

Thanks so much for letting us know

Re: Can't log in to My O2 today, I'm trying to track an order

MI5 — Fri, 03 Nov 2017 14:19:37 GMT

I can't login again today.
Keep getting a 502 error - server not found.

Re: Can't log in to My O2 today, I'm trying to track an order

Glory1 — Fri, 03 Nov 2017 14:27:04 GMT

I've also had problems today. Went to reply to a PM and couldn't get into the forum by clicking on 'reply here'. Had to go through my internet app - the homepage is O2 and entered the forum that way. Very strange.

Re: Can't log in to My O2 today, I'm trying to track an order

MercedesS — Fri, 03 Nov 2017 14:47:33 GMT

Hello guys

Can you help us with more information? Can you log in now? still, you cannot? website app? browser?

Re: Can't log in to My O2 today, I'm trying to track an order

MI5 — Fri, 03 Nov 2017 14:52:44 GMT

No. Safari iOS11.0.3 error 502.

Re: Can't log in to My O2 today, I'm trying to track an order

Cleoriff — Fri, 03 Nov 2017 14:56:23 GMT

I have just tried now on mobile @MercedesS. I have accessed the forum AND My O2 with no problems. Mobile is Note 4 using Chrome. This is obviously an intermittent fault as it doesn't affect everyone and seems to be corrected within an hour. Exactly the same as yesterday

Re: Can't log in to My O2 today, I'm trying to track an order

MercedesS — Fri, 03 Nov 2017 14:59:15 GMT

Thanks so much @Cleoriff for all your help and support

We have sent your feedback to MyO2 and hopefully, as you say, it is intermittent problem Keep us posted!

Re: Can't log in to My O2 today, I'm trying to track an order

Glory1 — Fri, 03 Nov 2017 15:01:15 GMT

Just got in now with no problems. So like @Cleoriff it seems intermittent. TGIF....😉

Re: Can't log in to My O2 today, I'm trying to track an order

MercedesS — Fri, 03 Nov 2017 15:21:33 GMT

We already got an answer for you guys:

We have had some issues that now should be fixed and all running as normal. MyO2 will continue investigating the root cause. Thanks for your help.

Thank all of you! You are