topic Re: Mycare email in Other Products and Services

Mycare email

Anonymous — Thu, 02 Nov 2017 14:58:16 GMT

I have had an email from mycare@o2mail.co.uk asking me to provide proof of ID, is this email a genuine thing or is it a scam to try and copy my information? Thanks

Re: Mycare email

MI5 — Thu, 02 Nov 2017 15:02:37 GMT

If you have something or applied for a contract it's normal.
If you haven't, ignore it.

Re: Mycare email

Anonymous — Thu, 02 Nov 2017 15:03:41 GMT

Hi @Anonymous if you are unsure about it then delete it. I wasn’t aware that o2 mycare was still active & I didn’t think they send out emails

Re: Mycare email

MI5 — Thu, 02 Nov 2017 15:20:11 GMT

Unlock codes come from the same mycare email address.

Re: Mycare email

MI5 — Thu, 02 Nov 2017 15:23:52 GMT

Just checked my emails and confirmation of tariff changes from same email address too.

Re: Mycare email

MercedesS — Thu, 02 Nov 2017 16:43:39 GMT

Hello @Anonymous, welcome to the O2 community!

Please follow their advice and I'll drop you a Private Message to get more info just in case there's something more we can do to help out

Re: Mycare email

jonsie — Thu, 02 Nov 2017 17:48:47 GMT

Such a shame that it is now a non reply address. I just wonder if they refuse all incoming emails or just accept the ones asking for information or do they give a different reply address?

Re: Mycare email

adamtemp64 — Thu, 02 Nov 2017 18:08:17 GMT

@jonsie I guess if they want something electronically there are valid email addresses etc like the twitter team do occasionally give out a valid email address to provide more information.

Re: Mycare email

Anonymous — Thu, 02 Nov 2017 20:28:00 GMT

This is where I thought they didn’t send out email @jonsie

Re: Mycare email

MI5 — Thu, 02 Nov 2017 20:33:18 GMT

Here's a snip of one sent to me from O2

Re: Mycare email

jonsie — Thu, 02 Nov 2017 20:55:26 GMT

Did it say on the bottom don't reply because this is an unmonitored email address?

Re: Mycare email

MI5 — Thu, 02 Nov 2017 21:01:07 GMT

It does, but strangely also tells you to email the same address !!

Re: Mycare email

jonsie — Thu, 02 Nov 2017 21:18:21 GMT

@MI5 wrote:
It does, but strangely also tells you to email the same address !!

Typically O2 innit....

Re: Mycare email

MI5 — Thu, 02 Nov 2017 21:19:06 GMT

It could keep some people occupied for weeks

Re: Mycare email

Anonymous — Fri, 03 Nov 2017 10:05:45 GMT

That’s o2 all over at the moment I think