topic Re: O2 customer service email address in Other Products and Services

O2 customer service email address

Anonymous — Tue, 08 Mar 2022 10:30:32 GMT

Does anyone know the email address for o2 customer services?

Thanks

Looks like you landed on a popular topic. If you're looking to contact customer service to upgrade, get a PAC, join or get a new device or tariff, you can also contact O2 using the links below.

Re: O2 customer service email address

Cleoriff — Thu, 28 Sep 2017 16:15:38 GMT

Hi @Anonymous there is no email address for O2 now. All contact methods are in this link https://www.o2.co.uk/contactus

Re: O2 customer service email address

MI5 — Thu, 28 Sep 2017 18:21:06 GMT

The only contact email is for complaints complaintreviewservice@o2.com

Re: O2 customer service email address

Marjo — Fri, 29 Sep 2017 13:46:36 GMT

Welcome to our forum @Anonymous!

Our helpful members responded already with contact methods above (thanks @Cleoriff and @MI5!), let us know if you need anything else?

Our forum is mainly a group of customers and friends helping each other out, and we do not have access to any O2 systems or account details, however, if you have any general questions that the community could help with that do not require personal account info, please feel free to ask us in case we could help in any way!

Re: O2 customer service email address

Zeus — Sat, 31 Mar 2018 04:01:21 GMT

Actually the best way I found to contact O2 (due to their shocking customer service, including

forgetting to put their contact email address on their website) is to email the ombudsmans

office (osenquiries@os-communications.org) and ask them to contact O2 on your behalf.

Re: O2 customer service email address

Cleoriff — Sat, 31 Mar 2018 06:38:24 GMT

@Zeuswrote:
Actually the best way I found to contact O2 (due to their shocking customer service, including
forgetting to put their contact email address on their website) is to email the ombudsmans
office (osenquiries@os-communications.org) and ask them to contact O2 on your behalf.

That's a bit of a long winded way @Zeus. Some people need to contact customer services quite quickly.

I can only speak from my own experience, but I have never waited longer than 8 minutes to be connected when I call. Last time I rang them was Friday 23rd of this month and it was to upgrade. The whole process was quick and easy I was connected with minutes of the call and 15 minutes later the upgrade was complete.

The other times I call are generally between 8-8.30 am....

Re: O2 customer service email address

Zeus — Sat, 31 Mar 2018 08:32:55 GMT

That's as maybe but I don't have a working phone here and have basic satelite

web & inernet. An email address for O2 would be a lot more useful than their

contact forms that throw up errors and wipe out everything you typed in.

Re: O2 customer service email address

Cleoriff — Sat, 31 Mar 2018 08:54:40 GMT

If I remember that far back, there used to be an email address for O2 but it was discontinued, due to the excessive strain it put on their workforce. Emails were going unanswered so it wasn't productive use of resources. No other mobile network provide you with an email address either

You can write to all of them though.. This is O2's address

Telefónica UK Limited
Correspondence Department

PO BOX 694

Winchester

SO23 5AP

Re: O2 customer service email address

jonsie — Sun, 01 Apr 2018 00:08:27 GMT

I can't believe those very old discontinued contact us forms are still available, and yes, they did just wipe all the information off even when they supposedly worked.

Yet more website issues @Marjo

Re: O2 customer service email address

adatherton — Wed, 27 Nov 2019 15:55:39 GMT

Absolutely terrible.

Don't O2 realise you don't want to sit in a phone queue or chat queue and wait ages, sometimes you know exactly what you want them to do, send a message in 2 seconds, and leave it. Doesn't matter if they take a few days to answer. Even chat can take 10-20 minutes or so (during which you can't do anything else with your phone).

Everyone seems to be like this. Email/messages are ASYNCHRONOUS communication, just like writing letters.

Re: O2 customer service email address

gmarkj — Thu, 28 Nov 2019 07:17:37 GMT

Unfortunately o2 have discontinued their email address, so unless you can do it yourself in the app or on the website you do need to speak to someone @adatherton.

Re: O2 customer service email address

gilde — Fri, 02 Oct 2020 13:54:38 GMT

This is crazy! What do their deaf customers do when they need support?

Re: O2 customer service email address

MI5 — Fri, 02 Oct 2020 14:08:10 GMT

@gilde wrote:
This is crazy! What do their deaf customers do when they need support?

They register here @gilde

https://community.o2.co.uk/t5/Access-For-All/Access-For-You-Registration/m-p/1208916#M370

Re: O2 customer service email address

Sparkles54 — Sat, 01 Apr 2023 18:19:37 GMT

I totally agree with you on this. After waiting in a queue for 45 mins then either being cut off or having the phone put down by a member of staff because they didn't know what to do next. This happened 4 times on 1 day and twice today. All because I've ordered a galaxy chrome book go 256g and they charged £623 which is OK I suppose but when it arrived it is a 128g its a bit of a difference as in the price and then I check the one I got a month previous and guess what. They've done it with that one too. My contract says 256g not 128g but can I get through to any of them? Not a chance as soon as I get through the 1st time when everything is explained, they put me on hold do a few things then I'm cut off and from then on everytime I call as soon as it's 45 mins I've waited I'll get the tone to say I'm connected to them then the phone is cut . I'm furious

Re: O2 customer service email address

Enlli — Sat, 01 Apr 2023 18:33:35 GMT

What about social media?

That's written like email and you have a record of the conversation

Message O2 on
Facebook (https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they sh

Re: O2 customer service email address

Mark_Flett — Thu, 08 Jun 2023 14:44:04 GMT

I'm of the opinion that O2 are absolutely uncontactable. When they phone me from now on to push more of their products I'll not take the call. I'll never use them again

Re: O2 customer service email address

RokeJulianLockh — Thu, 24 Aug 2023 14:48:20 GMT

@Cleoriff wrote:
No other mobile network provide you with an email address either

Of course they do. That's an absurd thing to state. https://smarty.co.uk/contact#:~:text=email%20us%20at-,team%40smarty.co.uk,-Chat%20with%20us states that team@smarty.co.uk is SMARTY's.

Re: O2 customer service email address

madasaf1sh — Thu, 24 Aug 2023 15:00:54 GMT

but Smarty don't offer any other support apart from WebChat, and also email is insecure, uncompliant with a lot of GDPR Regs, it is not guaranteed to be delivered, can be intercepted etc hence companies are getting rid of it for support.

But if you are happy sending personal data to a company then fair play to you, but

Re: O2 customer service email address

Enlli — Thu, 24 Aug 2023 16:48:09 GMT

Smarty may, but their parent company, Three, doesn't. Maybe it's down to one mainy has contracts and the other is just a pay monthly set up