topic Re: The number you have called is not recognized in Other Products and Services

The number you have called is not recognized

Anonymous — Thu, 21 Sep 2017 14:40:32 GMT

I just add a number started with 07368(sky sim) in my contact. but when I call this number,it always said "the number you have called is not recognized, pls...",also the text is not go through . This number call me back is OK.

How to fix this, pls.

Re: The number you have called is not recognized

MI5 — Thu, 21 Sep 2017 14:48:19 GMT

Check you have entered the number correctly first, but has the number just been ported to Sky as it might take a while for it to get fully online.
Also check if that number can receive calls and texts from anyone as it could also be a split port.

Re: The number you have called is not recognized

Anonymous — Fri, 22 Sep 2017 08:01:39 GMT

Thanks a lot.

The other phone can call and text to this number( sky sim), but my phone still can not call and text this number. The strange thing is this number can call me, but the text from this number cannot be received by my phone.

Re: The number you have called is not recognized

MI5 — Fri, 22 Sep 2017 08:07:19 GMT

Sounds like a split port or incomplete number transfer.
If so, nothing you can do to fix it - they need to get Sky to help them.

Re: The number you have called is not recognized

Martin-O2 — Fri, 22 Sep 2017 11:55:05 GMT

This is a bit of an odd one @Anonymous. Did you find out what was causing the number to show as unrecognised?

Re: The number you have called is not recognized

Anonymous — Fri, 29 Sep 2017 11:31:52 GMT

Not yet. I gave up and changed to another sim cards.

Anyway, Thank you very much.

Re: The number you have called is not recognized

Martin-O2 — Tue, 03 Oct 2017 11:15:00 GMT

No worries @Anonymous! Please feel free to let us know if you have any more issues.

Re: The number you have called is not recognized

Annomuns — Thu, 18 Jun 2020 10:58:03 GMT

I changed my number when will my old 1 be disconnected? It just says the number I've dialled is not recognized?

Re: The number you have called is not recognized

MI5 — Thu, 18 Jun 2020 11:02:16 GMT

@Annomuns

Keep checking your MyO2 http://www.o2.co.uk/myo2

Re: The number you have called is not recognized

Cleoriff — Thu, 18 Jun 2020 11:02:36 GMT

Just keep rebooting your new phone @Annomuns