topic What does Warranty cover? in Other Products and Services

What does Warranty cover?

Anonymous — Fri, 21 Jul 2017 11:45:14 GMT

I bought an "almost perfect" Motorola phone last August, which meant I received 12 months warranty as part of this. My charger port isn't working properly (I have tried 3 different chargers and it doesn't register them the majority of the time and when it does,the conenction isn't good, as it took 7 hours for 50% charge last night). , so I think it needs replacing When I have looked, it says that the warranty covers manufacturer fault, but I assume this isn't "their fault". Will o2 cover this issue for me or will I have to pay for someone to do this?

Re: What does Warranty cover?

adamtemp64 — Fri, 21 Jul 2017 11:49:34 GMT

All you can do is ring o2 and discuss it. And Hope they fix it for free, make sure if you send it to them to take loads of photos to prove the condition of the phone.

Re: What does Warranty cover?

MI5 — Fri, 21 Jul 2017 11:50:59 GMT

If they deem it to be user damage they won't pay.
If it's simply a failure, they should pay, but you would most likely be better off speaking to Motorola directly about it .

Re: What does Warranty cover?

Anonymous — Fri, 21 Jul 2017 12:40:21 GMT

The company I work for, we recently sent a Moto G3 stright to Motorola for the same problem and they fixed it without question.

I believe Motorola will charge you £20.00 to send the handset back to you ONLY if they dont fix it.

Re: What does Warranty cover?

MercedesS — Mon, 31 Jul 2017 16:32:15 GMT

Hello @Anonymous,

Did you find out? Please let us know so we can learn for the future.

Trying to help more... here the link to O2 help and support page about O2 Insurance and more here under the store Mobile insurance. We've got you covered

And from the last link I can read: Get your claim sorted. Faster

Just call O2 customer services to submit a claim. You might be asked to fill out a claim form. Unlike some other policies we send you a replacement phone, so you can be back on track quickly.How to submit a claim: Just call O2 customer services to submit a claim. You might be asked to fill out a claim form.