topic Re: WiFi in Costa Cafe in Other Products and Services

WiFi in Costa Cafe

Anonymous — Thu, 03 Nov 2016 09:33:14 GMT

Costa Cafe offers free O2 WiFi. Great. To log in and use the WiFi, I need a pass code, which they send me through my mobile phone. All worked with my previous laptop. With my new laptop, I made a mistake when I entered my phone number. No pass code. Not to worry they say, enter a new number and we will send you a new pass code. THAT'S A LIE. I entered my correct number (about 20 times) and there is no pass code message. Ever. I think this is a bug in the O2 WiFi system for Costa. They store the first entered number and never replace it with an update.

What is more frustrating though, is that there is no help - nobody to ask, nobody to notify about the problem. Hence - the rant here. Anybody with a suggestion?

Thanks

Re: WiFi in Costa Cafe

adamtemp64 — Thu, 03 Nov 2016 09:50:05 GMT

https://recombu.com/digital/article/how-can-i-get-free-o2-wifi_M10898.html says if you have a costa coffee club card you can use that number instead of a code sent to handset

Re: WiFi in Costa Cafe

MI5 — Thu, 03 Nov 2016 09:53:17 GMT

There are often problems with wifi in costa and there is a belief that it is their BB that is the issue, however, you can try resetting your phone connection to the system by texting WIFI to 2121.
You can also force a new login page by setting your browser to 1.0.0.0 which will clear your account and ask you to enter your new number.

Re: WiFi in Costa Cafe

adamtemp64 — Thu, 03 Nov 2016 09:54:10 GMT

if you have the o2 wifi app you can also report back in the app

Re: WiFi in Costa Cafe

darrengf — Wed, 09 Nov 2016 21:26:13 GMT

😳

Re: WiFi in Costa Cafe

darrengf — Wed, 09 Nov 2016 21:25:30 GMT

Not sure what I've done to my previous post 😒

About 2-3 cost as I visit has issues with wifi. One of them is the speed is that bad I have to revert to 4G.
ive complained and they said yes we know, been like this for ages.
Others either don't work, or when they connect it has an issue,

i never have have issues at any othe o2 wifi hotspots. Just costas. So what ever they have done, it's poor.

Re: WiFi in Costa Cafe

MI5 — Wed, 09 Nov 2016 21:39:12 GMT

Yes, it seems to be the case as we gets quite a few negative comments on here regarding Costa wifi.

Re: WiFi in Costa Cafe

darrengf — Wed, 09 Nov 2016 21:42:46 GMT

@MI5

not sure what they have done in costa, but it's possible gone down a cheap slow option so customers don't stay in and abuse wifi?

For me me it has the opposite effect and now I spend my money in places with better wifi.

Re: WiFi in Costa Cafe

MI5 — Wed, 09 Nov 2016 22:05:38 GMT

Yes I'm sure you're right. I'd guess they want as faster turnover as possible to get more customers in.

Re: WiFi in Costa Cafe

Anonymous — Wed, 12 Jul 2017 13:34:10 GMT

I joined the Cota Coffe Club and have been using my laptop to access internet via O2 hotspot in Costa regularly as I'm often in adjoining property. Occasional connection problems but usually OK. But last time I tried (over two consecutive days), the O2 connection did not always show as available and, when it did show, I could connect (allegedly) but with no internet - so unable to browse. Nothing wrong with connection, according to Costa manager. Subsequent connection to wifi elsewhere worked fine. What can I do, please, to ensure access to internet via Costa O2 next time - if it doesn't work as it should?

Re: WiFi in Costa Cafe

mavericke — Wed, 12 Jul 2017 13:41:14 GMT

@Anonymous

In addition to the previous suggested answer, I have some success of my own. I use Firefox and disable adblocker and 'forget Costa network' before signing onto it again. It is working well since.

Re: WiFi in Costa Cafe

MI5 — Wed, 12 Jul 2017 13:41:09 GMT

You've probably used too much and they're restricted you.

Re: WiFi in Costa Cafe

Anonymous — Wed, 12 Jul 2017 13:49:19 GMT

I'm not sure I understand previous suggestion for remedy; can someone please explain. As to suggestion that I've used facility too much, I have used it intermittently but regularly for some two years - typically over a couple of consecutive days every 4 - 6 weeks when in the area. As a Coffee Club member I believe access is unlimited, so why should I be excluded (if the case) without notice? Can I re-register, with a new club card if necessary?

Re: WiFi in Costa Cafe

MI5 — Wed, 12 Jul 2017 13:51:56 GMT

I'm not familiar with their T&C's for use but it may be worth you checking them to see if they apply any restrictions.

Re: WiFi in Costa Cafe

darrengf — Mon, 17 Jul 2017 21:41:24 GMT

I know o2 wifi have a 10GB limitation per month. And as Costa uses o2 Wifi it may be the same.

i know of 3 Costas that Wifi is poor at the best, but the some Wifi at costa ok.

speeds are not amazing at Costa no matter how much you try.

now McDonalds Wifi which is O2 is great.

But Costas not brilliant. My question like last time is are they not paying a huge amount and using normal Adsl at Costa? Who knows,

Re: WiFi in Costa Cafe

Anonymous — Fri, 26 Jan 2018 16:34:13 GMT

Clear all your browser's history and cache, then connect to the O2 Wifi network, then navigate to any webpage, then the Costa WiFi login page should come up.

Re: WiFi in Costa Cafe

DexBrentnall — Sun, 13 Aug 2023 09:42:24 GMT

Dex Brentnall

Re: WiFi in Costa Cafe

Enlli — Sun, 13 Aug 2023 10:04:28 GMT

@DexBrentnall This thread was from 7 years ago.

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