topic Re: Can't connect to O2 wifi at my gym - entered wrong number :'( in Other Products and Services

Can't connect to O2 wifi at my gym - entered wrong number :'(

Anonymous — Mon, 29 May 2017 13:39:58 GMT

Hey Folks,

So. my gym has 02 wifi, but you can't get a normal 3g/4g signal in there.. No problem.. I'll use the free wifi.. So I turn wifi on - on my android phone. And a little page opened up to say that I needed to enter more information before I could

step 1 - enter your mobile phone number

step 2 - you get sent a code to your mobile phone number and you enter the code.

dammit.

I'm not wearing my reading glasses and I entered the wrong number in step one, so no matter how many times I hit 'resend the code' - the poor schmuck who has a number just like mine but with a 7 instead of a 6, is going to get texted.

Problem is .. there is NO OPTION to re-set that phone number.. I can't find it anywhere?! it won't let me go back a step, and it won't ask me for a different number - not even if I make up a random access code and enter it several times and get locked out.

any ideas??

Re: Can't connect to O2 wifi at my gym - entered wrong number :'(

Anonymous — Mon, 29 May 2017 13:43:18 GMT

Have you tried going into the wifi settings and 'forgetting' that access point and then reconnecting to it?

Re: Can't connect to O2 wifi at my gym - entered wrong number :'(

Anonymous — Mon, 29 May 2017 13:51:04 GMT

Yup.. I 'forgot' it several times.. didn't work.. it remembered me.. even 2 days later when I'd rebooted the phone a few times

Re: Can't connect to O2 wifi at my gym - entered wrong number :'(

Anonymous — Mon, 29 May 2017 13:57:01 GMT

Try deleting the app & reinstalling it then start the process again to sign up

Re: Can't connect to O2 wifi at my gym - entered wrong number :'(

jonsie — Mon, 29 May 2017 13:58:42 GMT

There is no app now. You can try going in via My O2 using the link on this page.

https://www.o2wifi.co.uk/account

Re: Can't connect to O2 wifi at my gym - entered wrong number :'(

Anonymous — Mon, 29 May 2017 13:59:13 GMT

i'm not using an app - it's the connection screen on android "Sign in to WiFi Network" - which is customised or uses a web page or something for this specific 02 thing

Re: Can't connect to O2 wifi at my gym - entered wrong number :'(

MI5 — Mon, 29 May 2017 14:26:43 GMT

Call customer services and ask them to reset your access.

http://www.o2.co.uk/contactus