topic Re: warranty in Other Products and Services

warranty

Anonymous — Fri, 07 Apr 2017 18:22:35 GMT

Hello i have a question how long is the warranty on the phone at o2?

Re: warranty

Anonymous — Fri, 07 Apr 2017 18:57:00 GMT

The manufacturers warranties are usually 2 years but if an iPhone then 12 months

Re: warranty

MI5 — Fri, 07 Apr 2017 21:15:41 GMT

Which phone?

Re: warranty

Anonymous — Sat, 08 Apr 2017 06:57:48 GMT

it's LG G4

Re: warranty

MI5 — Sat, 08 Apr 2017 07:37:19 GMT

2 years if you bought from o2 but 12 months if not.

Re: warranty

Anonymous — Sat, 08 Apr 2017 07:49:14 GMT

thank you xxx

Re: warranty

MI5 — Sat, 08 Apr 2017 11:00:06 GMT

No problem

Re: warranty

gmarkj — Mon, 10 Apr 2017 07:28:20 GMT

If you have a problem with the phone I would recommend contacting LG directly.
Had the boot loop issue myself and they collected, repaired and returned it within a week.

Re: warranty

Martin-O2 — Mon, 10 Apr 2017 09:39:25 GMT

@gmarkj wrote:
If you have a problem with the phone I would recommend contacting LG directly.
Had the boot loop issue myself and they collected, repaired and returned it within a week.

I take it you've had no further issues with it @gmarkj?

Re: warranty

gmarkj — Mon, 10 Apr 2017 10:14:14 GMT

Not a thing.
Been really good ever since.
Actually seems to have solved another issue I was having - when exiting the building after work it would take an age to get a mobile data signal.
Since the change I've not had this issue.
No clue if this is related to the boot loop or a factory reset on the old device would have sorted it though...

Re: warranty

Martin-O2 — Mon, 10 Apr 2017 10:20:46 GMT

@gmarkj wrote:
Not a thing.
Been really good ever since.
Actually seems to have solved another issue I was having - when exiting the building after work it would take an age to get a mobile data signal.
Since the change I've not had this issue.
No clue if this is related to the boot loop or a factory reset on the old device would have sorted it though...

I would imagine they do a basic check for common issues before they send it back to people but it's good both issues got sorted at the same time!