topic Re: Access to voicemail when abroad in Other Products and Services

How do I access voicemail from South Africa?

Anonymous — Tue, 09 Apr 2019 14:16:09 GMT

I am in South Africa and can't access my voicemail. None of the numbers given on the o2 website work. I have tried ALL of the following: Calling 901, calling 1780 and calling +44 7802 090 100. NONE of these numbers will connect...or if they do I get an automated voice telling me the number I have dialed does not exist! HELP!!!!

Re: Access to voicemail when abroad

Cleoriff — Wed, 08 Mar 2017 21:11:29 GMT

Hi @Anonymous Have a look at this thread...https://community.o2.co.uk/t5/Other-Products-Services/All-you-need-to-know-about-O2-Voicemail-901/m-p/547712#U547712

This number should connect? Make sure you dial it in full +447802 090 100

Re: Access to voicemail when abroad

MI5 — Wed, 08 Mar 2017 21:11:47 GMT

You need to dial your own number and press the * key to interrupt the greeting message, then type in your voicemail 4 digit code.

Re: Access to voicemail when abroad

Cleoriff — Wed, 08 Mar 2017 21:13:16 GMT

Also if they are saying they don't exist try putting them into your contacts and dial directly from there... instead of manually inputting the number...

Re: Access to voicemail when abroad

Cleoriff — Wed, 08 Mar 2017 21:15:13 GMT

Taken from the link above

Pay Monthly

How can I listen to my voicemail when I'm abroad?
Just call 901 as usual. This will work in most countries abroad. Depending on which country you're in, you'll either go straight to your messages or you'll go to your voicemail greeting. If it's your voicemail greeting, press * and enter your PIN.
In countries where this doesn't work, you'll need to call a different number for your voicemail. Usually this involves you calling your own number, alternatively, call 1780 free from your mobile, or +447802 090 100 once you're abroad. We'll send you a text with the number to call.

Re: Access to voicemail when abroad

MI5 — Wed, 08 Mar 2017 21:15:43 GMT

Also, if you are PAYG, you need credit on the phone?

Re: Access to voicemail when abroad

Anonymous — Wed, 08 Mar 2017 21:48:19 GMT

Firstly if you read my initial message you will see that I have unsuccessfully tried ALL the numbers and options offered on the O2 website including +447802 090 100. I am pay-as-you-go but currently have in excess of £14 credit which is more than sufficient. I have attempted to dial my own number but it does not go through to voicemail but just indicates that my line is busy. I have repeatedly tried 901 and 1780 without success. I have even tried livechat but with no response from O2!!!!! I think perhaps my only option is on my return to the UK to immediately change to a better mobile phone company

Re: Access to voicemail when abroad

MI5 — Wed, 08 Mar 2017 21:57:00 GMT

Yes, it does appear that you have tried all options.
Sorry it's not working for you and if you wish to complain to o2 you can find details on this link http://www.o2.co.uk/contactus

Re: Access to voicemail when abroad

Cleoriff — Wed, 08 Mar 2017 22:05:31 GMT

@Anonymous wrote:
Firstly if you read my initial message you will see that I have unsuccessfully tried ALL the numbers and options offered on the O2 website including +447802 090 100. I am pay-as-you-go but currently have in excess of £14 credit which is more than sufficient. I have attempted to dial my own number but it does not go through to voicemail but just indicates that my line is busy. I have repeatedly tried 901 and 1780 without success. I have even tried livechat but with no response from O2!!!!! I think perhaps my only option is on my return to the UK to immediately change to a better mobile phone company

I did read your initial message thoroughly...but felt it relevant to post the community link on Voicemail in case there was anything you had missed.

Also I travel frequently and find numbers work best when accessed via your phonebook (as opposed to inputting them manually)

You didn't mention you were PAYG till your 2nd post?

Customer services are your only option then (Not live chat) . Best of luck.

Re: Access to voicemail when abroad

MI5 — Wed, 08 Mar 2017 22:09:17 GMT

I don't think there is anything else we can offer - it must be an account issue I suspect?

Re: Access to voicemail when abroad

Anonymous — Wed, 08 Mar 2017 22:35:56 GMT

Thanks Cleoriff - appreciate your efforts in helping me

Re: Access to voicemail when abroad

Anonymous — Wed, 08 Mar 2017 22:38:16 GMT

Thanks for the advice MI5 - appreciate your input

Re: Access to voicemail when abroad

MI5 — Wed, 08 Mar 2017 22:41:22 GMT

Sorry we couldn't fix it for you.

Re: Access to voicemail when abroad

Cleoriff — Wed, 08 Mar 2017 22:49:25 GMT

@Anonymous wrote:
Thanks Cleoriff - appreciate your efforts in helping me

No problem. Just sorry it didn't help @Anonymous. Nothing more frustrating then being abroad and havng problems with your phone...:smileysad:

Re: Access to voicemail when abroad

madasaf1sh — Wed, 08 Mar 2017 23:33:14 GMT

Did you setup a 4 digit PIN for your voicemail before going abroad?

Also have you tried a different network in SA, such as MTN or Vodacom, Cell C all of which having roaming agreements with o2?

Also to add if you get an automated response saying the number doesnt exist thats the host network not being able to route the number, not o2, this usually happens to 08 and 03 numbers in none EU countries..

Re: Access to voicemail when abroad

marcofoo — Tue, 01 May 2018 15:29:54 GMT

I have recently visited Argentina and tried to call my voicemail via both 901 and +447802090100.

The usual automated O2 lady welcomed be to the service and then said "I'm sorry your number is not permitted to use this service".

I have reactived my voicemail via 1750 and reset my pin and tried again to no avail.

How can I set my voicemail up for use abroad? I really do require this service.

Thanks,

Marc

Re: Access to voicemail when abroad

Cleoriff — Tue, 01 May 2018 16:11:46 GMT

@marcofoo Have you followed the advice in this guide https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712#U547712

There is a section on setting up voicemail when abroad. If on contract it says ...

Pay Monthly

How can I listen to my voicemail when I'm abroad?
Just call 901 as usual. This will work in most countries abroad. Depending on which country you're in, you'll either go straight to your messages or you'll go to your voicemail greeting. If it's your voicemail greeting, press * and enter your PIN.
In countries where this doesn't work, you'll need to call a different number for your voicemail. Usually, this involves you calling your own number, alternatively, call 1780 free from your mobile, or +447802 090 100 once you're abroad. We'll send you a text with the number to call.

Re: Access to voicemail when abroad

marcofoo — Tue, 01 May 2018 16:22:10 GMT

Thank you. I had not tried this.

Next time I am abroad I will need to try calling my own number as I have tried all of the alternativres except this without success.