topic Re: O2 Open Employer Code in Other Products and Services

O2 Open Employer Code

Anonymous — Wed, 01 Feb 2017 00:38:21 GMT

So as of today the system for O2 open has been tweaked to try and reduce the abuse of the system.

Yesterday I bought a new phone contract, and I discussed in store about applying a discount using O2 open. I was told to head to the website and put in the details and such, however I'm lost when it comes to the employer code. The website suggests you speak to the HR department.

I am in the army reserve and we don't have a central HR department. The closest it might be is the clerks and they have no idea what I am talking about when I asked about the O2 code.
I've got all my verification details ready to go but I can't proceed past the first stage because I don't have the employers code.

If anyone else has had some success at this or could point me in the right direction of where to ask that would be useful.

Thanks

Re: O2 Open Employer Code

Cleoriff — Wed, 01 Feb 2017 00:52:14 GMT

Hi @Anonymous You can get the Open discount if you enter Army as the organisation. All the info you need including relevant links are here

https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/ba-p/1020172

Re: O2 Open Employer Code

Anonymous — Wed, 01 Feb 2017 00:50:42 GMT

That's what I'm saying, the system has changed, that's how it used to work, but now we have to ask someone at our workplace for the code, and I haven't a clue who to ask.

Re: O2 Open Employer Code

Cleoriff — Wed, 01 Feb 2017 01:00:16 GMT

Mmmmmm. I see it says you need the 5 character O2 company code you get from your employer. Thats new to me so I will ask for @MI5 or @jonsie to advise further. They probably wont be back on till tomorrow morning now @Anonymous so pop back to the thread later on?

Re: O2 Open Employer Code

Cleoriff — Wed, 01 Feb 2017 01:17:31 GMT

The guide is still correct. (the link within the guide takes me to the section I displayed above) The process of acquiring a 5 digit code from your Employer is new.

We can only hope with a system change like this... O2 have issued all relevant employers with the code required to allow employees access to O2 Open. Particularly as it needs to be activated within 30 days of taking out the contract.

Re: O2 Open Employer Code

MI5 — Wed, 01 Feb 2017 08:23:29 GMT

@Toby can you get confirmation please so the KB can be updated.

Re: O2 Open Employer Code

adamtemp64 — Wed, 01 Feb 2017 08:24:10 GMT

You need to contact the team mentioned here http://www.army.mod.uk/agc/31151.aspx attached to your reserves is all I can find on googling HR for the army

Re: O2 Open Employer Code

madasaf1sh — Wed, 01 Feb 2017 08:36:30 GMT

Simple answer is no, they havent updated employers with the relevant code, Ive already had 3 people ask me if i know our Open Code...

And yes this is the new process, you also need a my o2 account as well.

I'll let everyone know the score when / if i get an update from my account manager..

Re: O2 Open Employer Code

Cleoriff — Wed, 01 Feb 2017 08:48:09 GMT

That was my concern (Employers would not have been given the 5 digit code) Poor practice to implement a new system when it's incomplete. Yet again it will be the customer who suffers... as they have to claim this within 30 days of contract start ..

Re: O2 Open Employer Code

jonsie — Wed, 01 Feb 2017 08:51:58 GMT

@madasaf1sh wrote:
Simple answer is no, they havent updated employers with the relevant code, Ive already had 3 people ask me if i know our Open Code...

And yes this is the new process, you also need a my o2 account as well.

I'll let everyone know the score when / if i get an update from my account manager..

This I'm afraid is fairly typical of the way O2 operates at the moment

Re: O2 Open Employer Code

Cleoriff — Wed, 01 Feb 2017 08:55:30 GMT

Well lets hope they allow an extension to the 30 day cut off point. Hardly the customers fault that O2 have half changed the Open process

Re: O2 Open Employer Code

jonsie — Wed, 01 Feb 2017 08:57:39 GMT

@Cleoriff wrote:
Well lets hope they allow an extension to the 30 day cut off point. Hardly the customers fault that O2 have half changed the Open process

I would hope so but very very unlikely...

Re: O2 Open Employer Code

adamtemp64 — Wed, 01 Feb 2017 08:59:51 GMT

now 28 days in new t&c

Re: O2 Open Employer Code

MI5 — Wed, 01 Feb 2017 09:03:01 GMT

Let's wait and see what Toby gets for us.

Re: O2 Open Employer Code

jonsie — Wed, 01 Feb 2017 09:07:35 GMT

A matter of some urgency now.

Re: O2 Open Employer Code

MI5 — Wed, 01 Feb 2017 09:12:59 GMT

So it would appear, for some.

Re: O2 Open Employer Code

jonsie — Wed, 01 Feb 2017 09:17:37 GMT

Definitely for everyone in the first 28 days of a contract.

Re: O2 Open Employer Code

MI5 — Wed, 01 Feb 2017 09:19:29 GMT

Everyone who is eligible, yes.

Re: O2 Open Employer Code

jonsie — Wed, 01 Feb 2017 09:44:54 GMT

Which is the point.

Re: O2 Open Employer Code

MI5 — Wed, 01 Feb 2017 09:47:16 GMT

@Toby have you picked up this query yet mate?