topic Re: Upgrade in Other Products and Services

Upgrade

Anonymous — Thu, 29 Dec 2016 13:43:55 GMT

Hi there I applied for an o2 upgrade and it all went according to plan and was due to collect my device today at my local o2 store. I then got a text to tell me that there was a problem with my order and it will not be ready today and they are working hard to fix the problem. I then called 202 and they informed me that the shop did not pick up delivery until today and will text me when my order is ready. When i ended the call I got a txt to tell me that my account is not eligible for 'standard upgrade'.. Can anyone tell me what this means? Does this mean the application was declined??

Re: Upgrade

MI5 — Thu, 29 Dec 2016 13:51:07 GMT

I'd call back to CS and ask them to explain.
Only they can see your account details.

Re: Upgrade

Anonymous — Thu, 29 Dec 2016 14:02:05 GMT

They said it hadn't been picked up until today so it's on it's way although the text has confused me abit. They sent me a collection code so I'm sure there is just a hold up

Re: Upgrade

MI5 — Thu, 29 Dec 2016 14:03:18 GMT

Yeah it might just be an error in the text but CS will know for sure.