topic Re: Home Broadband Router/Modem in Other Products and Services

Home Broadband Router/Modem

Anonymous — Thu, 28 Jan 2016 07:45:26 GMT

My home O2 broadband router/modem has packed up on me. How do I get a replacement?

Re: Home Broadband Router/Modem

Cleoriff — Thu, 28 Jan 2016 07:54:08 GMT

You should ring customer services for the broadband division. They will either send a new router....or an engineer to check it. Which provider are you with incidentally @Anonymous? Presuming you are now with Sky check for their number here http://help.sky.com/

Re: Home Broadband Router/Modem

MI5 — Thu, 28 Jan 2016 08:35:25 GMT

Maybe @Toby can advise as it's a BB issue?

Re: Home Broadband Router/Modem

Toby — Thu, 28 Jan 2016 12:54:58 GMT

Hi @Anonymous,

Please give our customer services team a call, as they will be able to either look into this, or point you in the right direction. Should you have trouble, do come back and let us know!